The primary objective of this position is to provide superior support to the outside sales force. This position will act as the liaison between the sales representatives and other internal departments, such as accounts receivable, customer service, operations, and branch associates. The main focus of the position will be to submit quotes, track orders and deliveries, enter and update contracted pricing, provide timely research/resolution to customer issues and requests for information. The pay o... more details
R10047926 Sales Support Specialist (Open)
Location:
Sacramento, CA (Regional Office) - Cust. installations
How will you CONTRIBUTE and GROW?
The primary objective of this position is to provide superior support to the outside sales force. This position will act as the liaison between the sales representatives and other internal departments, such as accounts receivable, customer service, operations, and branch associates. The main focus of the position will be to submit quotes, track orders and deliveries, enter and update contracted pricing, provide timely research/resolution to customer issues and requests for information.
The pay offered is from $23 - $26 per hour.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Maintain a high level of customer service by assisting sales force via telephone, email, fax, or in person.
- Handle busy incoming telephone and email orders/inquiries in a professional manner.
- Communicate daily with sales force personnel regarding quotes, order status, deliveries, back orders, and pending issues.
- Complete customer follow-up on quotes, inquiries, order status (expedite orders), deliveries, and issues resolved.
- Communicates daily with the sales force regarding quotes, order status, deliveries, back orders, and/or any pending order issues.
- May be requested to participate in special projects relating to pricing, inventory, or sales to align the
needs of the customer with the direction and policy of Airgas. - Participates in product knowledge and vendor training to present new products to customers to increase their awareness of our market segments.
- All employees are expected to perform any reasonable work request that falls within the qualifications
but not specifically described.
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Are you a MATCH?
To perform this position successfully, an associate must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable associates with disabilities to perform the essential duties.
Required Education:
- High School Diploma or equivalent
Required Length and Type of Experience:
- 3 years of related work experience in an administrative position supporting a sales staff
- 5+ years of current telesales/customer service experience handling busy phones.
- Knowledge of welding, industrial gases, and safety equipment applications desired.
- Ability to write correspondence and routine reports.
- Must be customer service oriented.
- G-Suite (Google Applications) experience preferred
- SAP knowledge desired
Knowledge, Skills and Abilities (KSA’s):
- Excellent oral and written communication skills; well organized; creative problem solving; strong service orientation; strong interpersonal skills and ability to influence, work independently and as part of a team.
- Must be able to excel in a deadline-oriented environment and demonstrate a high level of competence in organizing and prioritizing multiple work assignments.
- Ability to deal effectively with a diversity of individuals at all organizational levels.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability, or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively. It helps foster our ability to innovate by living our fundamentals, acting for our success, and creating an engaging environment in a changing world.
EOE AA M/F/Vet/Disability
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Your differences enhance our performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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Equal Employment Opportunity Information
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.
Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
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