Job Abstract

The Key Accounts Sub Rep will effectively support Liberated Brands Key Account Managers in all sales initiatives. The Sub Rep plays a strong role in the Account Sales Team's success. The Sub Rep will be an active participant in all market appointments, assisting managers with direct selling while acting as a point of contact for retailers, ensuring Customer satisfaction is met. Attend market appointments with accounts; manage overall meeting prep, assist with direct selling, note taking and merc... more detailshandising. Provide same day recap of customer meetings with action items and follow ups Build and maintain strong working relationships with key accounts by providing customer service and sales support in a timely and efficient manner Effectively manage office phone line and provide prompt and immediate service for all accounts Manage order file and ensure that accounts are fully informed of order status, fill rates, and expected inventory due-in information as provided by Sales Operations team Communicate with Key Account Manager to ensure account inventory needs and product opportunities are met Aid in sample coordination efforts for Key Account Team including line prep, management of sample requests, and return of outbound items Assist in managing Key Account team market and showroom calendar Verity orders are accurate and received with enough lead-time to ship within preferred ship window Enter various forms of data; account required forms. SMU forms, and others as needed Manage and execute from start to finish SMU requests as directed by Key Account Manager Report and forecast on weekly shipping goals and monthly targets provided by Key Account Managers Ensure the timely disposition of all order discrepancies, shortages, mis-shipments, and defective product returns Work with production team to ensure any special ticketing and VAS requirements are handled at the factory level Responsible for set up and break down during account line showings Work cross functionally with all other including but not limited to marketing, distribution center, design, and production WHAT YOU'LL NEED:
Note:
Duties, responsibilities and activities may change at any time with or without notice. Fun and energetic personality with a passion for learning 2 years preferred customer service experience Bachelor's degree preferred and appreciated Working knowledge of the wholesale/retail industry Excellent communication/listening skills with the ability to problem solve Self-motivated and results oriented Strong communication skills, both verbal and written Strong sense of professionalism and ability to maintain confidentiality Ability to identify and solve problems in a timely manner Strong attention to detail To perform this job successfully, an individual should have knowledge of Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft One Note, and Microsoft Power Point. Full Circle Database software experience a plus Ability to travel