We are looking to immediately fill an open full-time Customer Service Specialist role. In this position, you will be an integral member of one of our customer service teams, directly supporting our clients' daily business operations and enabling their success. This is a hybrid role, with a combination of in-office and remote work expected. Major Responsibilities: Deliver superior customer service to our clients, customers and stakeholders Communicate with vendors to ensure accurate & timely fulf... more details
Build your future with Sovos.
If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.
Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!
Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.
The Work You'll Do:
We are looking to immediately fill an open full-time Customer Service Specialist role. In this position, you will be an integral member of one of our customer service teams, directly supporting our clients' daily business operations and enabling their success. This is a hybrid role, with a combination of in-office and remote work expected.
Major Responsibilities:
- Deliver superior customer service to our clients, customers and stakeholders
- Communicate with vendors to ensure accurate & timely fulfillment activities
- Process/enter orders
- Invoice orders once shipped
- Resolve issues/inquiries from clients (e.g., delivery error)
- Maintain accurate inventory levels for assigned clients within ERP system
- Ensure compliance with state regulatory requirements
- Work closely with other departments to complete cross-functional tasks
- Manage a shared email box with team
- Perform other duties as assigned
What We Ask From You:
- An exhibited passion for customer service
- Demonstrated success in delivering results & proactively overcoming obstacles
- Excellent oral and written communication skills
- Capable and interested in building relationships with team and clients
- Proficiency with Microsoft Office (i.e., Word, Excel)
- Familiarity working in an ERP system
- High level of attention to detail
- Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test, upon hire
Bonus Points:
- 1-2+ years within a customer service-related industry
- 1-2+ years of data entry experience
- Experience within the Beverage Alcohol Industry
What Does Sovos Offer You?
The tools to enhance your life - because we want you to enjoy your life outside of work and inside!
- Flexible Time-Off
- Bi-Weekly Meeting Free Days
- Mentoring Programs
- Globally recognized Training and Development programs
- Company sponsored health, dental and vison insurance
- 401(k) with company match
- Tuition reimbursement, Time Off to Volunteer, Wellness Committees and more!
Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.
Company Background
Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.
More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.
