Job Abstract

In this role, you will provide direct support to the physicians and patients for assigned primary and specialty care physicians. Principal duties include but are not limited to:

• Serving as a liaison for the patients and physicians in the practice.
• Helping patients access services within the health system.
• Facilitating communication with referring physicians.
• Referring patients to appropriate resources and providing follow-up via telephone and EPIC/Care Connect.

Major duties include:

• Verifying insurance benefits.
• Confirming and obtaining appropriate authorizations for office visits and procedures.
• Providing exceptional customer service.

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
• Ability to establish and maintain productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.

Preferred:

• Knowledge of specific specialty practice and workflows.
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
• Familiarity and knowledge of authorization process & managed care programs.