Lead Operations Clerk, part of the Operations Unit at Fitness and Recreation
The Lead Operations Clerk…
• Leads by example and is a mentor and role model to co-workers
• Must have prior fitness center experience, preferably with UCSF Fitness and Recreation
• Acts as the lead and primary contact person at the fitness center in the absence of Operations Supervisors, Managers and other fitness Center leadership
o Must be energetic, outgoing, articulate and have good verbal and written communications skills
o Is focused on high quality customer service/hospitality and possesses the skills necessary when interacting with difficult people in an often-high pace, demanding environment
o Should be able to work independently and as part of a team often leading a team of 2-3 coworkers
o Can respond to member suggestions, concerns, and complaints in a timely, professional, and consistent manner
o Experience in sales processing, program registrations, member facility check-ins
• Completes and or delegates front desk administrative duties as directed by Fitness Center Operations and Facility Managers
o Provides support to fitness programmers and managers
o Ensures facility cleanliness and manages supplies in our fitness areas
o Assists with towel laundry services
o Must have obtained Red Cross CPR/AED and First Aid Training certification within the first 3 months of employment (Training and Certification will be provide)
• Is willing and able to assist in emergencies and/or facility evacuations and ensure safety at all times (Think: facility access controls or unsafe use of fitness equipment)
o Should be comfortable working on a computer, using various applications and able to multitask during peak times
• Has an interest in advancing their careers in fitness, health or wellbeing, customer service an/or supervision
The final salary and offer components are subject to additional approvals based on UC policy. To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu)
Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% - 120% of the established mid-point. An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
- Excellent interpersonal, verbal, and written communication skill.
- Able to motivate & support others in their quest to be healthier and fitter.
- Demonstrated skill necessary to collect, organize and disseminate information upon request.
- Ability to make sound judgments.
- Knowledge of the UC systems, forms, policies, and structure.
- Knowledge of UCSF Fitness and Recreation
- Current knowledge, understanding, training (when applicable) and use of University guidelines regarding PCI compliance, cash handling, CANRA trainings, ethics training, cyber security, and sexual harassment prevention etc.
- High school graduation and one year of related administrative experience; or an equivalent combination of education and experience;
- Cash handling and shift deposit reconciliation
- Customer service experience.
- Leadership skills or experience within a fitness center environment
- Read, write, speak and understand English fluently
- Office and industry technology competencies must include: phone, mobile phone & voicemail system, Microsoft word, e-mail systems, faxing, copying, printing, scanning, Filemaker, program database system (CSI), online member access/booking (CSI online, Citrix & smartphone applications), etc.
- Demonstrated ability to maintain confidentiality.
- Ability to work independently and as a team member.
- Ability to resolve conflict, i.e., Conflict resolution involving member to member disagreements to align with our Code of Conduct.
- Ability to prioritize and accomplish multiple tasks with deadlines in a customer service setting under minimal supervision.
- Wear uniform including nametag
- Flexible schedule, normal business hours are Mon-Sun, 5am-10pm
