Job Abstract

Position Overview

ESE are seeking a Site Support Manager to head up our HQ team, reporting to the Technology Site Support Senior Manager. This is an onsite role in the One Market San Francisco location. The Site Support team assists users with their technology queries and supports other teams throughout Autodesk on their projects. Projects may include office relocations, technology roll outs, event support, and Mergers and Acquisitions.

You will be leading a technical support team at worldclass level. The team is comprised of local on-site IT professionals who manage day-to-day operations and escalations. The team will support the HQ location and other adjacent regions. The team assists others on projects like technology roll-outs, location-specific support, mergers and acquisitions and large events. The role covers a wide range of areas and your collaboration partners are located throughout the world. The team balances resources, prioritizing IT support operations (ensuring right resources there when needing like onboarding employees, providing devices). You will work closely with stakeholders to prioritize expectations.

This role reports to Sr. Manager, Technology Site Support and is hybrid in the San Francisco area.

Responsibilities

Team Management

• Lead and manage a team of IT support specialists ensuring SLAs are met

• Provide guidance, coaching, and mentorship to team members

• Set performance objectives and conduct regular performance evaluations

Service Management

• Identify and implement process improvements and efficiencies

• Address escalations through to resolution

• Build relationships throughout the IT organization and the business

Project Management

• Plan, oversee and resource projects. Coordinate with other teams, users and the business to ensure successful outcomes

• Understand customers' needs as well as meeting customers' expectations

Minimum Qualifications

• 3+ years experience leading a distributed and diverse team providing support and may be required to be on-call during specific times/projects.

• ITIL Foundations certification

• Has experience managing and prioritizing multiple projects simultaneously

#LI-HK1

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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