Under the supervision of the Admissions and Registration Supervisor in collaboration with the Patient Care Unit Manager, the Senior Admitting Worker is generally assigned a primary work unit, but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations. The Senior Admitting Worker is responsible for greeting, patient identification, check-in, registering patients, and coordinating escort upon arrival for services and/or after triage by the nurse. The reg... more details
Under the supervision of the Admissions and Registration Supervisor in collaboration with the Patient Care Unit Manager, the Senior Admitting Worker is generally assigned a primary work unit, but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations. The Senior Admitting Worker is responsible for greeting, patient identification, check-in, registering patients, and coordinating escort upon arrival for services and/or after triage by the nurse. The registration process includes gathering demographic, and financial information and entering it into the computer system quickly and accurately. Duties include cash collection and posting as appropriate. The Senior Admitting Worker must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to effectively communicate with patients and visitors and to effectively respond to inquiries. The Admitting Representative must comply with all guidelines put forth by the Medical Center Policies and Procedures.
All Senior Admitting Workers play a key role in a patient’s health care experience in our Medical Center and must act as an ambassador. The incumbent is responsible for meeting patient needs, demonstrating a willingness to learn new skills and foster a harmonious work environment in which high-quality patient care and customer service are consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines, and the public by facilitating communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu) Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however, a job offer will typically fall in the range of 80% - 120% of the established mid-point. An offer will consider the final candidate's experience AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Two (2) or more years of experience in healthcare, insurance-related or comparable level
Proficiency in health insurance eligibility and authorization requirements
Experience with Epic, Admissions, Discharges, and Transfers (ADT)
Ability to speak English and a second language
Experience working in a hospital, insurance payer, or physician’s office setting
Basic knowledge of Medical Terminology
Knowledge of government program regulations, MediCal, Medicare, MIA, CCS, and other third-party payors
High school diploma or GED or equivalent
Prior experience in healthcare, insurance-related or comparable level
Ability to problem solve; ability to analyze data and recommend changes
Must be able to multi-task and prioritize
Ability to follow instructions; work quickly and accurately in a fast-paced environment
Must have demonstrated strong customer service skills, including personal computer skills, proficiency in Microsoft Office, and the ability to type 30 wpm or more.
Analytical and grammatical skills are necessary to communicate effectively verbally and in writing
Articulate and concise oral communication and the ability to write clearly and concisely
Ability to work collaboratively with a culturally diverse staff and patient/family
Ability to work independently with minimum supervision
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