Job Abstract

Job Description

Monitors the Advice and Counsel (ACC) mailbox, EthicsPoint site and phone line for Employee Relation requests for assistance.? Utilizing the ACC tracking system, evaluates all requests, determines level of severity and logs and triages all requests to the appropriate Employee Relations staff member. Responds promptly and directly to more complex Tier 1 and Tier 2 requests.? Educates departments on Employee Relation processes and procedures.

Job Responsibility

Monitors the Advice and Counsel Center mailbox, EthicsPoint site and phone line in support of Employee Relations.
Ensures appropriate processing and attention to more complex requests, based upon severity of the issue.
Logs and triages all requests ensuring appropriate assignment to an ACC Employee Relations Advisor.
Handles complex Tier 1 and Tier 2 issues by supplying appropriate and timely information to department managers, Site HR or employee.
Ensures all necessary documentation, forms and templates are available and distributed to necessary parties to move the investigation process along in a timely fashion; Collaborates with ACC management to assist department managers and Site HR staff in the interpretation of more complex Tier level requests. Addresses all requests within established timeframes; Tracks and reports on ACC metrics. Makes recommendations for process improvement and reports on trends.
Works with HR Business Partners, managers and employees on more complex employee relations issues; Assists Employee Relations Advisors in developing solutions to employee issues; Researches relevant issues in order to provide suggestions and solutions; Participates with ACC Employee Relations team in decision-making strategies; Gathers and interprets data to ensure compliance with requests.

Job Qualification

Bachelors Degree in Human Resources or a related field, required.
Minimum of five (5) years progressively responsible experience as an HR Generalist, required. Employee relations experience, highly preferred.
Excellent verbal, written and presentation skills, required.
Proficiency in Microsoft Office Suite; PeopleSoft experience required.

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).