Responsibilities Assist professional staff in creating, documenting, and revising Campus Center at Rinker policies and procedures. Assist professional staff with Campus Center Assistant onboarding, training, and evaluation. Assist professional staff with enforcement of staff expectations and facility policies and procedures. Assist professional staff with internal team building and recognition opportunities. Assist professional staff with developing sponsored events and programs for each term. M... more details
Lead Campus Center Assistant
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Posting Details
Student Title Classification Information
Quick Link
https://chapman.peopleadmin.com/postings/34116
Job Number
SE35524
Position Information
Department or Unit Name
SE- Campus Center
Position Headcount
2
Position Title
Lead Campus Center Assistant
Academic Year
Summer 2024
Term or Semester
All Academic Year
Is this Role for an Undergrad or Grad Student?
Either Grad or Undergrad is Fine
Anticipated Pay Range
$18.00 - $18.00
Pay Range Information
Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate’s qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.
On which Campus will this work be done?
Rinker
Approved Supervisor
Jessica Tran
Supervisor Email
jessictran@chapman.edu
Scheduling
Please use dates within Chapman Academic Calendar
(https://www.chapman.edu/academics/academic-calendar.aspx)
Desired Start Date
06/01/2024
Projected End Date
05/25/2025
Average number of hours per week
Up to 19 Hrs
Position Summary Information
Job Description Summary
In support of the Student Affairs Learning Outcomes, the Campus Center at Rinker provides programs, resources, and services to cultivate students’ connection to the Chapman community and their investment in school spirit and pride. The Lead Campus Center Assistant is responsible for providing guest support at reception desks, ensuring a clean and welcoming environment throughout all Campus Center spaces, contributing to community-building programming for all Rinker students, and modeling exemplary job performance for other Campus Center Assistants. All Lead Campus Center Assistants are employees in the Department of Student Engagement and the Division of Student Affairs.
Responsibilities
General Lead Campus Center Assistant Responsibilities
Assist professional staff in creating, documenting, and revising Campus Center at Rinker policies and procedures.
Assist professional staff with Campus Center Assistant onboarding, training, and evaluation.
Assist professional staff with enforcement of staff expectations and facility policies and procedures.
Assist professional staff with internal team building and recognition opportunities.
Assist professional staff with developing sponsored events and programs for each term.
Model exemplary work pertaining to each of the categories below, providing a standard for others to follow.
Reception Desk Management
Proactively greet guests as they approach reception desks.
Provide accurate information regarding Chapman University and the Campus Center at Rinker.
Gather and confirm information to provide guests with a full and complete response to their need(s).
Wear required name badge and meet standards of dress to present:
a positive image of Chapman University employees, specifically the Campus Center at Rinker team.
an image of an individual who understands themselves to be responsible for tracking the safety of the building environment, serving faculty/staff/student guests, cultivating a welcoming and engaging environment, and maintaining facility tidiness.
Maintain a clean desk environment, minimizing clutter and prioritizing organization.
Limit desk presence to other Campus Center employees (non-employees aren’t permitted behind desks).
Facility Management
Complete hourly active laps of the facility to provide visual security of building occupants.
Organize and return furniture and equipment to its designated/intended location.
Identify and report potential safety concerns.
Identify and report maintenance and repair needs.
Maintain clean and organized public spaces.
Update music programming with non-explicit and licensed content.
Ensure video wall provides engaging and relevant entertainment.
Provide basic support to help event coordinators connect to in-house A/V system.
Identify themes for and install Life at Rinker gallery exhibits.
Assist with Panther Pantry deliveries, inventory management, operating hours, and policy enforcement.
Community-Building Programming
Plan and implement events and programming that promote community-building and school pride.
Ensure events and programming are planned with consideration of Rinker class schedules.
Avoid conflicts with events sponsored by Rinker academic programs and student organizations.
Promote and recruit participation in the I Am Chapman campaign.
Collect accurate rosters and evaluations to capture participation in all events/programs.
Other
Assist in other ways with all of the above as determined by supervisor.
Attend all scheduled Campus Center Staff meetings and departmental training sessions.
Serve as a representative for the Campus Center at Rinker at events as determined by supervisor.
Participate in and contribute to Department of Student Engagement programs, services, experiences, and resources as determined by supervisor.
Required Qualifications
Commitment to teamwork, collaboration, and providing service to students.
Demonstrated ability to anticipate and address student needs.
Ability to exercise initiative, work independently, and hold high standards of dependability and accountability.
Excellent interpersonal skills working with a diverse group of individuals at all organizational levels, both inside and outside the University.
Ability to use tact and diplomacy and to maintain a high level of confidentiality.
Strong time management skills, including punctuality to arrive to shifts on time, and the ability to prioritize duties when faced with interruptions, distractions, and fluctuating workload.
Courteous and confident demeanor when delegating and holding others accountable.
Strong problem solving and conflict resolution skills.
Effective communication skills.
Strong attention to detail.
Willingness to accept direction and changes to responsibilities as determined by bupervisor.
Ability to use standard office equipment including computer, copier, telephone.
Ability to utilize and/or learn computer software programs for position-specific and team administrative functions.
Minimum of a cumulative 2.5 GPA.
Ability to lift objects of 30lbs.
Desired Qualifications
Previous experience working directly with student union facilities and community programming.
Familiarity with departments and organizations at Chapman.
Prior supervisory or management experience.
Event planning and execution experience.
Familiarity with A/V systems.
Knowledge of or experience with campus policies and procedures.
Desire to gain knowledge of student development theory and issues relevant to higher education.
Knowledge of topics related to student transitions, belonging, and needs in higher education.
Knowledge of Microsoft Office, Humanity, Basecamp, and 25Live
Ability to climb a ladder.
Special Instructions to Applicants
Budget Information
Is Federal work-study required?
With or Without FWS
Pre-screening Questions
Required fields are indicated with an asterisk (*).
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