Job Abstract

The Belamar Hotel, Tapestry Collection by Hilton, is looking for a dynamic Sales Manager to join the team! The Sales Manager will support the Sales Team with the direct sales needs of the hotel and will be responsible for promoting hotel to group business transient segments.

Essential Functions and Responsibilities of the job include but are not limited to:

• Adhere to Pacifica’s Pure Stay guidelines to ensure the health, safety and comfort of our team members and guests.
• Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines
• Exceeding Guest Expectations - Providing services that are above and beyond for guest satisfaction and retention.
• Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.
• Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
• Responsible for assisting in increasing revenues by soliciting new mid-week/week-end business, including food and beverage, banquet and meeting room sales on behalf of the hotels through: Directing solicitation calls to local business and prospective leads, Soliciting and qualify potential new accounts and Effectively servicing and growing existing accounts.

• Participating in industry and civic organizations representing opportunities for future public relations and new business.
• Pro-actively pursue, organize and book sleeping rooms and group business for the hotels, including banquet food and beverage and meeting room rental revenue from group bookings
• Detail group bookings to include managing group room blocks and finalizing group event details (e.g. creating group resumes and Banquet Event Orders)
• Maintain ongoing knowledge of the competition's product and current marketing strategies.
• Communicate effectively with all hotel departments to ensure group arrangements are carried out as efficiently as possible.
• Promote a professional positive image of the hotels at all times through personal appearance, civic functions and general public relations.
• Complete sales objectives and ongoing action plan, as directed by the General Manager / Director of Sales.
• Provide adequate follow-up and solicit repeat bookings.
• Complete weekly and monthly sales reports.
• Respond promptly to all sales related inquires and correspondence from customers, prospects and lead referrals.
• Conduct weekly quota of proactive sales calls in the form of telephone calls, office appointments, hotel site inspections, trade shows and networking functions/meetings.
• Qualify and grow existing accounts.
• Confirm group bookings, using availability and rate guidelines approved by the General Manager.
• Trace accounts for follow-up.
• Travel as necessary for sales calls and trade shows and Promote all Company managed hotels when appropriate.
• Respond promptly to requests by the Operational Supervisor and Corporate Director of Sales for reports and other assignments.

***Management retains the discretion to add or change the duties of the position at any time. ***

Markets: GROUP BUSINESS: Tour, SMERF, Corporate, Association and Government

Sales Call Quotas: Minimum of 50 qualified phone calls per week in the office, recorded on sales call report. Minimum of 10 site inspections per month. Minimum of 40 outside sales calls per month (10 calls per week).

Booking Objective: Specific goals to be established after 90 days.

Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

Salary Range: $68,000 - $73,000/year