Job Abstract

JOB SUMMARY

The Coordinator 2 – Operations & Support activities of the senior leader’s office to support effective coordination and collaboration. Provides support to the Leadership and Professional department through collecting information, communicating with stakeholders, and gathering feedback from customers on the impact of the Leadership and Professional Development work. The Coordinator 2 – Operations & Support executes special projects that have significant operational or organizational impact. Supports administrative staff.

MAJOR DUTIES & RESPONSIBILITIES

1. Coordinates all activities between the Operations & Support team and the Principal Academy, including planning, coordinating, facilitating, and managing follow-ups from meetings.
2. Prepares communications from the senior leadership and from Leadership Academies in response to requests for information from stakeholders including, but not limited to, the Board of Managers, employee associations, employees, partner organizations, funders, media, and other public information requesters.
3. Collects and consolidates budget, procurement, policy, performance, personnel, and other information.
4. Regularly engages customers, clients, and end users, including through frequent school visits, to gather personal feedback on the impact of activities and needs.
5. Executes special projects of high priority to the department and the district.
6. Develops group and public-facing presentations incorporating information from various departments to support the advancement of departmental initiatives.
7. Resolves issues and concerns elevated to or on behalf of individual employees, candidates, or other stakeholders.

MAJOR DUTIES & RESPONSIBILITIES CONTINUED

8. Develops and manages a unified calendar of weekly, monthly, and annual activities.
9. Supports project management and progress monitoring activities, implementing district and procedures for project management and progress monitoring.
10. Collaborate with team members to plan and organize meetings, workshops, and events, including scheduling, logistics, and materials preparation.
11. Maintain and update departmental records, databases, and filing systems, ensuring confidentiality and data integrity.
12. Performs other job-related duties as assigned.

EDUCATION

Bachelor’s degree

*Applicants who do not meet these education qualifications may be considered if they have a unique combination of education and work experiences that indicate potential for success in this role.

WORK EXPERIENCE

At least 5 years working in the district/central office of a large urban school district

*Applicants who do not meet these work experience qualifications may be considered if they have a unique combination of education and work experiences that indicate potential for success in this role.

SKILL AND/OR REQUIRED LICENSING/CERTIFICATION

Microsoft Office

LEADERSHIP RESPONSIBILITIES

Work Leadership. Regularly provides project management or team leadership to a group of two or more employees but does not have formal supervisory responsibility. Leading and directing is restricted to monitoring work and providing guidance on escalated issues. Most of work time is spent performing many of the same duties they are leading.

WORK COMPLEXITY/INDEPENDENT JUDGMENT

Work is substantially complex, varied and regularly requires the selection and application of technical and detailed guidelines. Independent judgment is required to identify, select, and apply the most appropriate methods as well as interpret precedent. Position regularly makes recommendations to management on areas of significance to the department. Supervision received typically consists of providing direction on the more complex projects and new job duties and priorities.

BUDGET AUTHORITY

Compiles and organizes data and figures

PROBLEM SOLVING

Decisions are made on both routine and non-routine matters with some latitude but are still subject to approval. Job is occasionally expected to recommend new solutions to problems and improve existing methods or generate new ideas.

IMPACT OF DECISIONS

Decisions have considerable impact to multiple divisions or the organization causing risks or improvements to relationships, significant efficiencies, or delays in operations, and/or significant financial gains or expenses. Errors are serious and difficult to discover, normally involve decisions not subject to detailed review and will result in excessive costs and/or significant project delays.

COMMUNICATION/INTERACTIONS

Collaborate and solve problems – works with others to resolve problems, clarify or interpret complex information/policies, and provide initial screening/negotiations without approval authority. Interactions are typically with customers, senior level professional staff, and managers.

CUSTOMER RELATIONSHIPS

Leads others in the resolution of highly sensitive and confidential issues on behalf of the department. Acts as a trusted advisor and becomes involved in the customer's decision-making process including presenting alternatives and information and applying persuasion and negotiation skills in the resolution of problems.

Monitors customer service standards.

WORKING/ENVIRONMENTAL CONDITIONS

Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.

Ability to carry and/or lift less than 45 pounds.