Job Abstract

Perform expert-level troubleshooting and resolution of user reported system issues. Designing, developing and implementing software and database application capabilities with limited oversight. Uses JIRA to review, assign, and track issues, and to review updates on progress, and documentation of resolutions. Leads proactive efforts to identify potential underlying issues impacting system function and performance. Leads root-cause analysis for all major system issues; leads team in developing ... more details

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