As Senior Leader, Home Delivery you will lead RH's vision and deliver operational excellence across all warehouse and home delivery functions. Motivated by RH's people-first approach, you will inspire, motivate, educate and provide strategic oversight for a team that plays an integral role in the continuous elevation of our customer experience. YOUR RESPONSIBILITIES Live Our Vision, Values and Beliefs every day Assess, coach, train, mentor and develop direct reports to perform at an optimal leve... more details
As Senior Leader, Home Delivery you will lead RH's vision and deliver operational excellence across all warehouse and home delivery functions. Motivated by RH's people-first approach, you will inspire, motivate, educate and provide strategic oversight for a team that plays an integral role in the continuous elevation of our customer experience.
YOUR RESPONSIBILITIES
Live Our Vision, Values and Beliefs every day
Assess, coach, train, mentor and develop direct reports to perform at an optimal level
Strategically plan, direct and oversee daily workflow and deliverables across all functions
Own all facets of P&L management and accountability, including analysis and reporting
Align the RH home delivery experience to the luxury and world-class service experienced by clients in our Galleries
Accountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of delivery
Drive continual improvement initiatives through root-cause analysis on audit non-conformities; implement corrective actions in order to ensure site compliance to standards
Address and resolve escalated customer service issues in a timely and thorough manner
OUR REQUIREMENTS
5+ years leadership experience in furniture home delivery, warehouse operations or similar field; ability to lead third party carrier providers
Adept at hiring, training, coaching and executing all facets of employee performance
Possess knowledge of business processes such as profit and loss, profit margins, accounting, and other related principles
Strong written and oral skills and ability to interact with people from multi-functional and diverse backgrounds, excellent analytical, problem-solving, and decision-making skills
Relentless passion for providing world-class service within the organization and to our customers
Computer literacy is a must. MS Word, and Excel are used daily and extensively in this position
Ability to visit clients in assigned geographic territory
Must pass background, MVR and drug screen
PHYSICAL REQUIREMENTS
Ability to lift at least 50lbs
WHAT WE OFFER
Medical, Vision, and Dental Plans
Company-paid Life Insurance and Disability Income Protection Programs
Health Care and Dependent Care Flexible Spending Accounts
401(k) Savings Plan
Annual Incentive Program
Competitive Paid Time-Off plan
Employee Assistance Program
Generous discount on our products and at RH restaurants
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.
