As the Retail Experience Manager, you'll assume the leadership duties of an entire store to ensure employees are deployed efficiently and deliver excellent customer experiences. You'll drive localized customer and employee strategies throughout their home location. You'll also share trends impacting your micro-market (local surrounding stores) with the Hub Store Experience Manager. Additionally, you will be responsible for driving employee development and performance management. What you'll do. ... more details
As the Retail Experience Manager, you’ll assume the leadership duties of an entire store to ensure employees are deployed efficiently and deliver excellent customer experiences. You’ll drive localized customer and employee strategies throughout their home location. You’ll also share trends impacting your micro-market (local surrounding stores) with the Hub Store Experience Manager. Additionally, you will be responsible for driving employee development and performance management.
What you’ll do
Enable and empower employees to drive world-class customer experiences
Drive employee experience strategy across the micro-market to drive seamless customer experiences
Analyze performance indicators against business strategies and lead your team to facilitate growth or improve results
Lead efforts to maximize results or provide course correction as needed
Basic qualifications
2 years of experience as a supervisor or manager in business, military or related fields
2 years of sales or customer service experience
1 year of experience managing and reviewing operational expenses and revenue
Preferred qualifications
Retail experience
Consumer electronics industry experience
What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
Competitive pay
Generous employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
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