Job Abstract

The City of Concord is currently accepting applications for Administrative Clerk II in the City Manager's Office. This recruitment will also establish an eligibility list that may be used for other departments.

The mission of City Management is to direct the efficient and effective delivery of services through the following: City Clerk's Office, City Council Services, City Manager's Office, Community Relations, Franchise Management, Mail and Reception Services, and Records Management. Though the current vacancy is assigned to the City Manager's Office, there is opportunity to assist and participate in other programs within the department.

• Has strong customer service skills and enjoys working with people
• Can handle complaints with tact and professionalism
• Is a solution-focused problem solver who is proactive in the delivery of services
• Has the ability to effectively collaborate with all internal staff and vendors
• Has proficiency with Microsoft Word, Excel, and Outlook
• Has knowledge of basic accounting principles
• Has strong oral and written communication skills
• Embraces, promotes and is guided by the City's Mission, Vision and Values
  

• Participation in CalPERS pension, tiered based on date of hire
• A variety of health care plans or a cash-in-lieu benefit of $200 a month if waiving coverage
• City-paid dental insurance; employee-paid vision insurance
• Vacation accruals starting at 10 days per year, 12 days sick leave per year, and 11 paid holidays per year
• Generous tuition reimbursement program
• 457 deferred compensation plan
• Flexible spending accounts (FSAs) for healthcare, dependent care and commuting costs
• Life and disability insurance
• A wellness program that offers yoga and fitness classes, annual health expos, health and nutrition education, as well as a variety of mental health resources

• It is important to carefully read the complete job bulletin before submitting your application so you are aware of all requirements of both the position and the process.
• When preparing your application, consider reviewing the job announcement and classification specification so that you may emphasize work experience relevant to the position for which you are applying.
• Job duties should be an accurate reflection of the work you completed. Copying and pasting from your job description is not recommended as there may be duties listed that you did not perform.
• Answer all required supplemental questions completely and honestly. The information you put in the supplemental questionnaire must also be verified in your work history so if you say you have certain experience in the questionnaire, make sure we can see it listed in your job history as well so we know where you performed those functions and for how long.

1. Provides information over the telephone and/or at a public counter which requires the use of independent judgment or knowledge of rules, regulations, and procedures pertaining to the work; receives visitors; directs caller or visitor to others; may refer the inquiry to sources within the City or other public or private agencies.
2. Performs word processing and types a variety of materials including correspondence, reports, contracts, resolutions, forms, indexes, and statistical data; may perform transcription typing; may compose routine correspondence or prepare draft documents for review by others.
3. Proofreads and checks documents for clerical and arithmetical accuracy and completeness, and for compliance with established standards and procedures; reviews forms, reports and other documents, verifying content accuracy and completeness, initiating corrections, coding, updating or posting as required.
4. Maintains records, lists, and logs used in connection with work or departmental activities, some of which may have City-wide impact.
5. Maintains subject, suspense, index, cross-reference, or specialized information system data files, and directories; gathers or traces information contained in file or records systems for compilation of statistical data or reports; may monitor office supplies and maintain designated levels.
6. For relief or training purposes, may be assigned clerical activities of other personnel.
7. May assist in training and orientation of new employees in the work unit; some assignments include instructing employees outside the department regarding departmental procedure.
8. May receive fees, issue or secure receipts for funds received; may balance records of funds received.
9. May open, sort, and distribute mail; may sort, route or distribute forms, reports, and other documents to other work units, departments or agencies. As required by assignment, conducts physical searches and assists in the transportation of female prisoners.
10. Promotes the City's Mission to make Concord a city of the highest quality by providing responsive, cost-effective, and innovative government services; understands and subscribes to the Vision and Values Statement adopted by the City.
11. Performs other work as assigned.

Knowledge and Abilities
Basic-level knowledge of modern computer word processing, office, electronic mail and calendar software applications. Working knowledge of modern office procedures and practices; of correct punctuation, spelling, and grammatical usage, together with a good vocabulary; of filing, indexing, and cross-referencing methods; of basic bookkeeping practices.

Ability to prepare and maintain accurate records and reports; to perform simple arithmetical calculations; to learn policies and procedures pertaining to the work; to do both complex and routine clerical work; to work effectively under pressure and with frequent interruptions; to understand and carry out oral and written instructions; to accomplish effective oral communication; and to establish and maintain cooperative and effective relationships with those contacted in the course of work.

Education: Satisfactory completion of high school or the equivalent.

Experience: Three years of general clerical or secretarial employment including public contact. Record maintenance experience preferred for selected positions. Related college training may substitute for experience provided there is at least one year of clerical or secretarial employment.

Selected positions require a California Driver's License and satisfactory driving record as a condition of initial and continued employment.

EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date.