Job Abstract

• The development, execution, coordination, and modernization of technology and its deployment to transform the user experience for both municipal functions and the everyday resident experience.
• The innovation and process improvement of City processes as well as modern data best practices.
• The enhancement of quality of life for residents and visitors of the City of Cleveland by providing a centralized hub for prompt, transparent, and responsive customer service about municipal services.

Essential Duties & Job Functions

• Manages ITS, UAI, and RES teams.
• Collaborates with members of leadership team to identify ways ITS, UAI, and 311 can assist the City in achieving its fiscal and social goals.
• Identifies and establishes long-term ITS and data needs and plans and develops strategies for developing systems and acquiring software and hardware necessary to meet those needs.
• Continuously evaluates and updates systems and practices to keep the city up to modern standards and meet current demands.
• Ensures that network, and data infrastructure adequately support the city’s computing, data processing, and communications needs.
• Partners with and serves internal departmental “customers” to understand, weigh, and implement their unique IT and data needs in the context of the whole city and its holistic needs.
• Develops the Innovation and Technology Department budgets.
• Manages and directs ITS, UAI, and RES senior leaders.
• Creates strategy to recruit top talent to the Department.
• Builds awareness among employees of available resources and the role of technology, data, and innovation in the delivery of city services.
• Oversees and coordinates all information technology functions and closely monitors system access and data, network, and cyber security.
• Manages and monitors the organization’s data governance and management program.
• Provides visionary leadership during the expansion of the RES team and services to improve resident interaction with the city.
• Embraces and centers the city’s guiding principles: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change.

Minimum Requirements

• Bachelor's degree from an accredited college or university with focus in computer science, information technology, data analytics, or related field; master’s degree or higher is preferred.
• Minimum of seven (7) years in ITS and/or data analytics.
• Minimum of four (4) years of management at a mid to large-level organization, including demonstrated experience in a leadership position.
• Strong understanding of technology and data use in a government context including most up-to-date practices and how they should be deployed.
• Commitment to public and customer service.
• Commitment to innovation and possesses an entrepreneurial spirit.
• Dedicated to maintaining high ethical standards.
• Demonstrated experience in developing and implementing systems across large organizations.

Preferred Expertise

• Ten (10) or more years of increasingly responsible experience including significant executive-level responsibility for the management of people and the implementation of complex systems and programs.
• Experience working in government, politics, or the non-profit/education arena.
• Strong knowledge and familiarity with operating and capital budgets of similar scope and magnitude, funding sources, and strategic planning/initiatives.
• Strong communicator; possess excellent speaking, listening, and writing skills.
• Prior experience selecting, reviewing, and supporting Enterprise Resource Planning (ERP) systems.
• Possesses exemplary leadership qualities, with expertise in leadership improvement, building effective teams, coaching, and ensuring professional growth for all its team members.
• Demonstrates a sense of urgency and ability to work expeditiously in a deadline driven environment.
• Understands how to use multiple sources of data to inform strategy.
• Ability to build consensus among diverse stakeholders around a clear vision that is understood by those without technology literacy.
• Demonstrates skill in the development and maintenance of effective working relationships with all levels of executive and managerial personnel, various governmental agencies, and other key stakeholders.
• Knowledge of standard office procedures, practices, and adept use of technology tools.
• Ability to set goals and develop strategies and schedules for meeting goals.
• Ability to perform duties with tact, discretion, and confidentiality.
• Possess and demonstrate good critical thinking skills and decision-making abilities.
• Familiarity with the issues affecting the city.
• Ability to relate to and collaborate effectively with persons of diverse racial, ethnic, gender, sexual preference or orientation, religious and socioeconomic backgrounds.
• Physical abilities to perform essential job functions with or without reasonable accommodations.