The Concierge is responsible for providing a warm and gracious welcome to each visitor of Mumm Napa, as well as ensuring that each guest understands the wine experiences, and any other information that will enhance their visit. The Concierge will also greet guests, enter appropriate guest information into the reservation system, and seat them. Mumm Napa is well known as one of the loveliest spots to savor sparkling wines in the Napa Valley, and the Concierge is an integral piece in maintaining o... more details
Position Summary: The Concierge is responsible for providing a warm and gracious welcome to each visitor of Mumm Napa, as well as ensuring that each guest understands the wine experiences, and any other information that will enhance their visit. The Concierge will also greet guests, enter appropriate guest information into the reservation system, and seat them. Mumm Napa is well known as one of the loveliest spots to savor sparkling wines in the Napa Valley, and the Concierge is an integral piece in maintaining our mood of relaxed elegance and in ensuring a wonderfully memorable experience is created for each guest.
Essential Functions:
• Warmly greet visitors, providing an exceptional first impression, and a thorough explanation of the Visitor Center wine experience options
• Captures guest contact information by entering information into the reservation system
• Using the table management software: strategically seats guests, updates table status to expedite service, and ensures wait times are kept to a minimum, providing an excellent guest experience
• Maintains and organizes a wait list, while notifying guests when tables are available using the reservation system
• Provides information and history about Mumm Napa, the wines, Club Vivant, and the retail products
• Assists guests who have inquiries about local attractions, including other wineries, restaurants, hotels, etc.
• As often as possible, thanks guests for visiting and inquires after the quality of their experience
Key Competencies:
• Warm, welcoming and gracious character, especially under stress and in a high-paced, high-traffic environment
• Excellent spoken and written English skills
Minimum Qualifications
• Must be at least 21 years of age
• Experience in a fast-paced, high-end hospitality environment
• Clean and professional appearance
• Flexible schedule including weekends, some holidays and evenings as necessary
• Intermediate computer skills; experience with customer relationship management (CRM) or other database system, restaurant reservations or table management systems
• Ability to lift heavy boxes (40-50 lbs.)
Preferred Qualifications
• Experience as a restaurant host/hostess or hotel concierge, foreign language skills are a plus
• Knowledge of wine and wine production
• Knowledge of local Napa Valley attractions, wineries, restaurants, hotels, etc.
The hourly range for this role, based in California is $18.00 to $21.00 per hour. Base salaries are determined during our interview process, by assessing a candidate’s experience, skills against internal peers and against the scope and responsibilities of the position.
Job Posting End Date:
Target Hire Date:
2024-03-01
Target End Date:
