Lead the design, delivery and continuous improvement of communications and customer engagement for the Technology function and its change initiatives, tracking effectiveness, gathering feedback, and modifying approaches as required. Design and implement process and metrics to monitor communications and change management effectiveness, identifying continuous improvement actions where appropriate. Work with Communications and Organizational Change Management teams across the business as necessary,... more details
What part will you play? If you are looking for a place where you can make a meaningful difference, you have found it. Because, at Markel, the work you do gives people the confidence to move forward and seize opportunities. If you enjoy technology, are team-oriented and a servant leader, you will find your fit amongst our global community of optimists and problem-solvers. We are always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Come Join us and play your part in something special!
This position supports the Employee Change Management and Communications teams to help generate awareness, understanding, acceptance, and commitment to change related and other company-wide programs and initiatives among all key stakeholders.
This role requires these strengths in both ability and willingness: interpersonal communications skills, working both independently and collaboratively as part of a team, curiosity and desire to learn, managing details, performing routine tasks as well as coordinating strategic projects.
Job Summary & Key Responsibilities
- Lead the design, delivery and continuous improvement of communications and customer engagement for the Technology function and its change initiatives, tracking effectiveness, gathering feedback, and modifying approaches as required.
- Design and implement process and metrics to monitor communications and change management effectiveness, identifying continuous improvement actions where appropriate.
- Work with Communications and Organizational Change Management teams across the business as necessary, to ensure change management strategies and deliverables align with enterprise level goals, standards and plans.
- Support the Technology function’s employee engagement and culture change activities.
- Create key change management deliverables (e.g. strategy, change impact analysis, communications narratives, and employee communications plans) and execute the deliverables within these plans using a structured methodology.
- Support impact assessments to ensure changes in processes, systems, technology and tools align with organizational structures and cultures.
- Evaluate and ensure business and user readiness. Work with teams to mitigate any identified gaps, taking into consideration IT deployment priorities, data migration plans, technology capability deployments and local business area change activities.
- Provide support to partners across Markel to help them and their teams through technology driven transition to new ways of working.
- Work with teams to support training and knowledge needs analysis; build training and knowledge strategy and plan and support the design and delivery of training programs.
Work Experience
- 5+ years of experience leading and communicating technology-enabled change, including Microsoft 365
- 5+ years team leadership & management either directly or within a matrix framework
Experience of the insurance industry a plus
Skill Sets
- Exceptional communication skills (written, verbal and active listening) combined with the ability to create, deliver and iterate communications strategies for technology-enabled change.
- Ability to clearly articulate messages in a compelling way, particularly related to the adoption of new technology and/or ways of working, to a variety of audiences using different media.
- Demonstrable experience of managing organizational change across people, process and technology projects across multiple geographical locations, using a structured change management approach.
- A solid understanding of how people experience change and how to support them through adoption of new ways of working and culture change.
- Excellent collaborator, with proven ability to develop and maintain strong relationships at all levels across the organization
- A flexible, engaging agent of change who leads by example
- Understanding of Agile practices
Education
Bachelor's degree in related field and equivalent work experience.
Certification
Communications accreditations / PROSCI certification or equivalent preferred.
Must be authorized to work in the U.S., and not require sponsorship now or in the future.
Who we are:
Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We’re all about people | We win together | We strive for better
We enjoy the everyday | We think further
What’s in it for you:
In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.?
- We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.?
- All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.?
- We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
- Markel offers hybrid working schedules of 3 days in the office and 2 days remote.
Are you ready to play your part?
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.
Caution: Employment scams
Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
- All legitimate job postings with Markel will be posted on No other URL should be trusted for job Markel Group Careers.
- All legitimate communications with Markel recruiters will come from Markel.com email addresses.
We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com.
Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.
