Job Abstract

The Revenue Cycle Applications Analyst, Principle will work with external vendors, system owners, community partners, contractors, and Keck Medicine leadership to design, develop, implement and make operational revenue cycle information systems including but not limited to PBAR, Siemens MedSeries 4, Cerner, Change Healthcare, nThrive (MedAssets) Suite, Relay Assurance Plus, Visiquate, GE Centricity, PatientKeeper and others. This incumbent will identify and document information technology design specifications based on analysis/assessment of user needs and generate need-gap analyses. This person will use expert knowledge to generate and develop system scope and objective, analyze and evaluate existing or proposed systems and devise or modify procedures to solve problems Using data processing. In addition, the Revenue Cycle Applications Analyst, Principle acts as an application administrator by ensuring data integrity, maintaining system security, extracting, analyzing and transforming data, facilitating user/vendor communication, and managing software upgrades, implementations and/or conversions. The Rev Cycle Application Analyst Principal also understands the functional workflow and processes of the Departments (s)he supports and maintains system functionality and design in support of workflow efficiency and user/department productivity. The Revenue Cycle Applications Analyst, Principle will also balance their time primarily between supporting day to day department operations and project related activities. They will also analyze, plan, design, create and maintain intermediate to advance level reports leveraging USC's various technologies including but not limited to IBM Showcase, QlikView, Cerner Command Language (CCL), OnDemand, and Siemens MedSeries 4 Query/Reports. The Revenue Cycle Applications Analyst, Principle will work independently on complex system activities as well as project management activities.

Essential Duties:

• Solution Design and Development: Analyze events, documentation, requirements and needs to design and develop solutions to solve problems and/or meet organization’s needs. Helps formulate scope and objectives. Utilizes critical analytical and problem solving skills to arrive at recommendations and proposes solutions.
• Performance Improvement/Transformation/Innovation: Demonstrates an ongoing understanding of and actively participates in performance improvement activities, identifies and proactively pursues business transformation, uses innovation to enhance/solve current system and business workflow problems. Act as a subject matter expert for department functions in relationship to implementing and managing responsible systems. Takes the initiative to search for and identify alternative and/or innovative solutions to technical problems, including substantiates options and recommendations with analysis providing cost benefit information and/or appropriate advantages/disadvantages incorporating business goals, standards, strategies, and Performance Improvement.
• Team Work and Project Management: Helps team leader/manager/director to establish project goals, milestones and procedures, Works on projects throughout the organization, monitors and reports on project task progress, and involved in multiple projects. Manages own work efforts for projects, sub-team, and project team. May lead large projects and facilitate team and cross-functional meetings; uses planning skills to manage and complete projects on time and on budget.
• Technical Skills and Industry Knowledge: Works independently on complex system activities both project and operational support-related, understands application build, design, and technical infrastructure, maintains knowledge up-to-date, is a technical resource for others, follows technology practices and standards (i.e. ITIL). Knowledgeable of industry best practices, conventions and regulations as well as emerging and evolving technologies. Monitors emerging trends and evolving technologies, evaluating and understanding the implications for inclusion in departmental strategy.
• Customer Service: Handles customer questions and complaints, communicates with customers, handles services problems and tickets politely and efficiently, always available for customers, follows procedures, utilizes problem solving skills, maintains pleasant and professional image. Customers may include both internal department users, vendors, and peers within IS.
• Training: Responsible for training and mentoring new/current staff members on applicable systems/applications. Responsible for working with customer and/or vendors with training on new systems being implemented and rolled out for use in the departments.
• Other Duties and On-Call: Ability to fulfil On-Call requirements and other duties as assigned.
   

Required Qualifications:

• Req Bachelor's degree

• Req 8 years Relevant experience. Minimum 12 years of relevant business if no Bachelor’s degree
• Req 4 years Experience in IS healthcare setting
• Req 2 years Experience in at least two (2) full life cycle implementations (from scoping/planning, requirements gathering, design, development, testing, go-live and support)
• Req Experience 3M, PBAR, MedSeries4, Change Healthcare, nThrive, Patient Keeper experience, and/or Revenue Cycle experience (Scheduling, Registration, HIM coding & abstracting, Patient Accounting and Billing)
• Req Good organization skills with ability to prioritize multiple activities in a rapidly changing environment
• Req Strong customer service focus
• Req Proficient in Microsoft Office (Outlook, Word, Excel, Power Point)

Preferred Qualifications:

• Pref Healthcare experience in either Ambulatory or Acute Care setting a plus
• Pref Consulting experience

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu.  Inquiries will be treated as confidential to the extent permitted by law.

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