The City of Houston’s Housing and Community Development Department (HCDD) seeks to create a city in which every resident has an affordable home in a community where they can thrive. Partnering with non-profit, governmental, and local entities, HCDD strives to strengthen Houston’s neighborhoods, provide true housing choice and execute the Mayor’s vision for One Houston with complete communities throughout. To achieve this vision, HCDD is seeking two Administrative Specialists (Application Process... more details
POSITION OVERVIEW
Applications Accepted from: All Persons Interested
PN 34518
Division: Single Family Reporting Location: 2100 Travis, Houston, TX 77002 Workdays & Hours: 8 am - 5 pm, Monday - Friday* * Subject to change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The City of Houston’s Housing and Community Development Department (HCDD) seeks to create a city in which every resident has an affordable home in a community where they can thrive. Partnering with non-profit, governmental, and local entities, HCDD strives to strengthen Houston’s neighborhoods, provide true housing choice and execute the Mayor’s vision for One Houston with complete communities throughout.
To achieve this vision, HCDD is seeking two Administrative Specialists (Application Processing)to join its team. In this position, you will be responsible to process applicant files, determine eligibility against program requirements, conduct quality control reviews, update appropriate system content, and/or produce final application packages that conform to exacting specifications.
Candidates for this position should have a high degree of initiative, exceptional attention to detail; well-developed critical thinking skills; intermediates-advance MS Office, SharePoint, and Adobe Pro skill; and proven analytical abilities. They should also be creative problem solvers who are highly organized and able to meet production requirements in a high-volume production environment.
Key Responsibilities
Performing as application processing experts and develops and maintains understanding of applicant approval processes for single family housing programs and the significance of the work performed.
Ensuring appropriate review, management, and/or packaging of applicant files and supplemental documentation; updating document management system content to drive applicant approval; and identifying and resolving discrepancies, errors, and omissions.
Ensuring applicant files align with applicable program guidelines and federal, state, and local requirements.
Adhering to specified naming conventions, document type identification, and file management requirements when performing scanning and/or documentation uploads.
Maintaining awareness of all changes to applicable program requirements and adopting those changes in the performance of specific work tasks.
Preparing and producing content for internal and external reports.
Participating in the development/update and/or documentation of program guidance, standard operating procedures, workflow diagrams, job aids/work instruction and assisting in the development and maintenance of program documents/forms.
Performing other duties or special projects, as assigned.
Essential Attributes
Driven: Exhibits initiative and a willingness to take ownership of assignments and go the extra mile
Initiative. Seeks alternative means and methods to add value to role and take on additional related responsibilities with an ability and willingness to perform a wide range of diverse duties
Attention to Detail. Ability to attend to detail and work in a time-conscious and time-effective manner with an ability to respond to changing priorities and multiple interruptions
Prioritization. Organizes and prioritizes a variety of assignments and multiple tasks in an effective and timely manner, set priorities, and meet deadlines
Problem Solving. Ability to analyze and make independent recommendations regarding solutions to barriers to completion of assigned tasks
This is a grant funded position subject to cancellation when funds are depleted and/or contract period ends. WORKING CONDITIONS There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. There are occasional minor discomforts from exposure to less-than optimal temperature and air conditions.
MINIMUM REQUIREMENTS
MINIMUM EDUCATIONAL REQUIREMENTS Requires a Bachelor's degree in Business Administration, Liberal Arts, or a related field.
MINIMUM EXPERIENCE REQUIREMENTS Three years of administrative experience is required.
Substitution:
Professional experience may be substituted for the education requirement one a year-for-year basis.
MINIMUM LICENSE REQUIREMENTS None
PREFERENCES
Bilingual (English/Spanish)
Experience in application processing and eligibility determination.
Meeting production quotas in a high-volume production environment with the ability to quickly gain a comprehensive knowledge of program and division operations.
Applying knowledge of applicable federal, state and local regulations and program guidelines and communicating information that is technical in nature.
Managing multiple tasks and priorities with competing deadlines and adapting to frequently changing production requirements and schedules.
Performing at an intermediate-advanced level in Microsoft Word, Excel, SharePoint, Adobe Pro, SharePoint, OnBase or similar information/document management systems, and with the ability to quickly grasp specialized software programs.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED Department may administer skills assessment relevant to job description.
SAFETY IMPACT POSITION No If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Pay Grade 20
APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (phone number).
If you need special services or accommodations, call 832.394.6200. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EEO Equal Employment Opportunity The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
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