Job Abstract

Provides clerical/administrative support to ensure quality customer service assistance. Responds to routine customer requests or inquiries received by mail, telephone, e-mail and personal contact. RESPONSIBILITIES:Performs basic research and gathers necessary information to resolve routine customer problems and respond to inquiries via mail, telephone, e-mail and personal contact. Communicates findings to customers. Refers non-routine problems to supervisor. Performs data entry activities to upd... more details

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED
Job Classification: CUSTOMER SERVICE CLERK
Posting Number: PN# 34414
Department: HOUSTON POLICE
Division: RISK MANAGEMENT
Reporting Location: 1002 WASHINGTON AVE.
Workdays & Hours: MONDAY – FRIDAY; 8 AM – 4 PM*
*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:
Provides clerical/administrative support to ensure quality customer service assistance. Responds to routine customer requests or inquiries received by mail, telephone, e-mail and personal contact.

RESPONSIBILITIES:

Performs basic research and gathers necessary information to resolve routine customer problems and respond to inquiries via mail, telephone, e-mail and personal contact. Communicates findings to customers. Refers non-routine problems to supervisor.
Performs data entry activities to update customer records within authorized limits.
Receives and verifies completeness and accuracy of requests from customers; processes requests and work orders utilizing a computer terminal and/or tracking system.
Provides information about City services, ordinances, policies, procedures and pricing.
May act as a backup to a customer service section and an administrative support section.
May process work orders/requests and make changes to update customer account information.
May gather or collect information to generate reports, activity logs, etc. Performs other duties as assigned.
All duties and responsibilities may not be included in the above job descriptions.

WORKING CONDITIONS:
The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required.

There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.

“Must be able to pass a criminal background check, obtain and maintain federally mandated security clearance where required.”

If applicable, the applicant’s past performance evaluations, past and present supervisory recommendations, and/or Internal Affairs complaint history will be reviewed and considered.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS:
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS:
Six months of clerical/customer service experience are required.

LICENSE REQUIREMENTS:
None

PREFERENCES

**Preference shall be given to eligible candidates who have current or recent experience using TVRMS and/or RMS**

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED:
Department may administer skills assessment test.

SAFETY IMPACT POSITION: NO

SALARY INFORMATION:
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

Pay Grade 10

APPLICATION PROCEDURES:
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (713-308-1228).

If you need special services or accommodations, call (713-308-1228). (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE – Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

Search Terms: Customer Service, Clerk, Service, Retail, Customer

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