Job Abstract

Position Summary This position is to function as a member of the clinical team and completes assigned daily clinical tasks to ensure smooth daily operations in the SMG (Steward Medical Group) physician practice. As the Medical Assistant I must maintain a professional, positive manner when talking with patients (and all customers) in-person, over the phone or via email.

Key Responsibilities

· Works closely with providers to assist in delivering world-class care to patients.

· Provides an elevated level of customer service to all new and existing patients of the practice.

· Rooms patient and prepares the patient for the provider visit.

· Takes vital signs, as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.

· Records patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.

· Adheres to SMG policies.

Reviews schedules (clinical pre-visit review) to ensure the provider has what the patient visit is for. Example: results, consult notes, hospital notes etc. If not available, contacts facility or other practice to obtain them.

· Always use discretion to ensure patient confidentiality.

· Performs other duties as requested.

Skills

· Strong customer service excellence expected.

· Excellent communication and interpersonal skills are required.

· Experience with EMR strongly preferred. (Athena preferred but not required)

· Experience with Microsoft Office, Word, Excel, and Outlook preferred.

Education & Experience

· High School Diploma or equivalent required.

· Education from approved medical assistant program or equivalent.

· One to three years as a medical assistant preferred.