Of Position. The Account Service Executive is a full-time, non-exempt position within the San Diego Gulls Ticket Sales Department. The primary responsibility for a Service Executive is the retention and satisfaction of the San Diego Gulls season ticket holders, while working towards meeting and exceeding team renewal and sales goals. This position requires strong customer service skills to maintain important client relationships and the ability to make outbound sales calls.??Responsibilities. Cu... more details
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Summary of Position
The Account Service Executive is a full-time, non-exempt position within the San Diego Gulls Ticket Sales Department. The primary responsibility for a Service Executive is the retention and satisfaction of the San Diego Gulls season ticket holders, while working towards meeting and exceeding team renewal and sales goals. This position requires strong customer service skills to maintain important client relationships and the ability to make outbound sales calls.
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Responsibilities
Cultivate relationships with assigned Season Ticket Holders to maximize renewal percentages
Make proactive efforts to personally contact (by phone or in person) all ticket holders as assigned by Manager
Meet or exceed renewal goals set forth each season by providing outstanding personal service to each ticket holder, review the renewal status of each account, and take correct action
Encourage ticket holders to upgrade their plans and/or add seats to their accounts when buying behaviors indicate a potential benefit to the ticket holder
Respond (in person, via phone and/or email) to all client questions, requests, concerns and complaints from the assigned Season Ticket Holders in an efficient, courteous, and timely manner
Generate new business revenue through upgrades, add-ons, referrals, and new sales of ticket packages in order to meet yearly designated goals
Responsible for Season Ticket Renewal process including coordinating mailings, following up with customers, confirming orders, and providing necessary information and documentation to clients to assist them with their renewals
Effectively execute the season ticket touch point program and communicate with accounts one-on-one throughout the year
Review account information on the ticketing system to make sure it is up-to-date, accurate and complete
Make changes to or obtain additional information when needed
Make recommendations to or alert management when an account is having a negative effect on the company or other valuable customers, such as chronic collection, behavioral or account management issues
Assist in game day responsibilities (in person meetings, service table) as well as at special events held by the San Diego Gulls organization to solidify relationships with season ticket holders
Assist other Account Service Executive’s clients as needed during games, via the general phone line, and during absences
Provide daily documentation to track all account correspondence and activities in CRM database
Other duties as assigned
Skills
Bachelor’s Degree preferably in Business, Sports Management, or related field
Minimum of one (1) year of customer/guest service or sales experience in a fast-paced, high-pressure environment- preferably in professional sports ticket sales
Demonstrated ability to meet and exceed stipulated sales goals
Strong customer service skills and ability to respond and resolve all customer concerns
Competitive and high energy attitude with a passion for customer service and sports sales
Posses high degree of discretion, integrity, professionalism, and accountability
Excellent communication skills, both written and verbal
Strong collaboration, communication, time management and organizational skills
Proven ability to multi-task and meet deadlines
Flexible schedule with the ability to work nights, weekends and some holidays as required.
Strong computer skills, including knowledge of Microsoft Office (Word, Excel, and Outlook) experience in Veritix – Back Office
Valid driver’s license required with good driving record
Fluently bilingual in English / Spanish is a plus
Knowledge, Skills and Experience
Education - Bachelor's Degree
Certifications Required – NA
Experience Required - 1-2 Year's
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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