Job Abstract

As part of the Enterprise Platform, Identity and Authentication Team, this person will develop new Identity Management capabilities, ensuring that U.S. Bank delivers best-in-class “One U.S. Bank” digital experiences to customers and employees in a reusable, scalable, and cost-effective way. Responsible for the full life cycle management of current and future identity management capabilities and journeys across the enterprise, for all our customer segments. As the Identity Management product mana... more details

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

As part of the Enterprise Platform, Identity and Authentication Team, this person will develop new Identity Management capabilities, ensuring that U.S. Bank delivers best-in-class “One U.S. Bank” digital experiences to customers and employees in a reusable, scalable, and cost-effective way. Responsible for the full life cycle management of current and future identity management capabilities and journeys across the enterprise, for all our customer segments.

As the Identity Management product manager, you will partner with business line, user experience, and technical counterparts to create end to end identity proofing experiences that meet core business objectives. This enterprise product owner role will work with development and manage scalable and reusable identity management capabilities, informed by market research, benchmarking, and relevant technology trends.  In this role, you will provide inputs to strategic business partnerships across the bank, translate product vision into an executable roadmap, work with agile teams in executing the roadmap to deliver best-in-class identity management experiences.

Key activities:
- Provide input to overall vision for how new customers onboard and are identity proofed – now and in the future - to enable superior omnichannel banking experiences.

- Help develop an enterprise-wide identity management strategy including a view of the Target State with input from channel, LOB and Technology executives and socializing to gain executive buy-in on strategy.

- Evaluate current bank identity management capabilities, make recommendations for enterprise platform components and assemble the team that will build the widgets to deliver the end to end identity proofing experience.

- Work with cross-channel customer experience definition, capabilities delivery, and innovation in this space

- Partner with TOS development and business architecture SMEs to assess our current capabilities, business architecture and go-forward strategic architecture for identity management.

- Identifying business outcomes and OKR’s for identity management; the capability priorities that support them; secure funding, manage the backlog and build the reporting and analytics to measure success

- Hands-on team player, who excels at data analysis and customer research to drive discovery and ensure the right problems are identified along with the most fitting solutions.
- Work collaboratively across businesses / functional areas to define, sequence, and execute the enterprise roadmap for new identity management features and vendor relationships.

- Establish governance model in partnership with other strategy and data partners

- Support the development of strategy and initiatives involving federated, centralized and decentralized Digital Identity opportunities.
- Advocates and embodies customer obsession.
- Presents persuasively and authoritatively to peers and senior leadership while facilitating collaborative conversation.
- Directs people and work efforts across several, simultaneous projects to meet business goals.

Preferred Skills/Experience 

- Bachelor's degree, or equivalent work experience
- 3 or more years of product management experience

- 2 or more years of Agile experience with two years working with scrum teams
- Strong product management, design, and development skills
- Ability to work with a team of digital professionals, excellent management, leadership, and interpersonal skills
- Strong change management skills focus on leading transformational change with history as a highly influential and collaborative player.

- Excellent communication skills and strong presence that creates alignment
- Deep experience in agile product development and DevOps environment.  Experience in a Product Architecture oriented development environment including CX design
- Marketing and market research skills and experience
- Well-developed verbal and written communication skills.

- Financial services experience

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $102,340.00 - $120,400.00 - $132,440.00

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.