Supervise and coordinate dining facility staff, assigning tasks and providing guidance for smooth operations and service quality. Train and instruct staff on customer service, complaint resolution, and maintaining customer satisfaction. Manage daily operations, including scheduling, inventory, and waste reduction to optimize efficiency and control costs. Conduct training for new and current employees on safety, service protocols, and job-specific tasks. Ensure compliance with food safety, health... more details
Overview Join our team as a Food Service Supervisor at Coppin State University! As a food service supervisor in our college dining facility, you'll lead front-of-house operations, ensuring exceptional dining experiences for our campus. You'll oversee and guide a team, manage daily tasks, handle customer inquiries, and drive staff performance. Your role includes training new staff and collaborating to enhance dining efficiency. If you're passionate about hospitality and detail-oriented, we invite you to apply for the position of Supervisor and be an instrumental part of our college dining team. Competitive Benefits: Health/Dental/Vision Paid Time Off 401(k), matched up to 4% Short- and Long-Term Disability Tuition Reimbursement Employee Referral Program Pet Insurance Discounts: Hotels, Travel, Tickets, Restaurants Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school. Responsibilities Supervise and coordinate dining facility staff, assigning tasks and providing guidance for smooth operations and service quality. Train and instruct staff on customer service, complaint resolution, and maintaining customer satisfaction. Manage daily operations, including scheduling, inventory, and waste reduction to optimize efficiency and control costs. Conduct training for new and current employees on safety, service protocols, and job-specific tasks. Ensure compliance with food safety, health, and university policies for a safe dining environment. Qualifications Proven supervisory experience in food service, showcasing leadership, team management, and organizational skills. Strong interpersonal and communication abilities to enhance the dining experience for staff and customers. Proficiency in dining facility operations, including food prep, service standards, inventory management, and compliance with health and safety regulations. Aptitude for problem-solving, decision-making, and maintaining smooth operations. Adaptability in managing staff and operations within a fast-paced dining environment, handling changing priorities and diverse situations. Who We Are: Coppin State University is a historically Black university situated in Baltimore, Maryland, USA. Founded in 1900, it has a strong commitment to providing access to quality higher education for African American students. Coppin State offers a diverse range of undergraduate and graduate programs, with a focus on promoting academic achievement and community engagement. Thompson Hospitality is the nation’s largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management. We are a family-run organization with more than twenty-five years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time. As a fast growing company, we have a growth plan to more than double in size over the next three years. We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do: Purpose Give back to our communities Celebrate diversity People Do the right thing Treat people the way you want to be treated Always do your best Be accountable for our actions Performance Serve the highest quality food Provide world-class service Maintain flexibility to better serve our clients We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
