Job Abstract

Optumis a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

The Surgical Scheduling Supervisor oversees the surgical scheduler team and provides consistent support to the staff, Providers, and patients.

This position is full time.Monday - Friday.Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hoursof 8:30am - 5pm. It may be necessary, given the business need, to work occasional overtime.Our office is located at 2507 South Rd POUGHKEEPSIE NY 12601.

We offer 3-4 weeks of on-the-job training. The hours of the training will be aligned with your schedule.

Primary Responsibilities (including but not limited to the following):

• Supervise the activities of staff while having direct accountability for exceptional scheduling and department service levels.
• Promoting an environment of continuous improvement and development.
• Nurture a culture of inclusivity, employee engagement, and employee recognition.
• Provide continuous feedback to all direct reports through mentoring sessions utilizing quality measures to measure performance.
• Maintain full understanding of department workflows and act as a subject matter expert; with ability to provide staff with appropriate resolution techniques for sensitive cases.
• Handle escalated calls from patients for service recovery and ensuring resolution to patients satisfaction.
• Collaborate with multiple internal/external areas focused on quality and provide input and feedback to improve processes, procedures, and training.
• Routine check-in with providers to ensure performance standards are being met.
• Maintain employee records, address disciplinary and performance opportunities timely, consistently, and fairly, while adhering to organizational policy.
• Generate reports from the EPM application to analyze and interpret individual and team key performance indicators.
• Present reports to the management team by collecting, analyzing, auditing, and summarizing data and trends.
• Ensure appropriate staffing needs, coverage maintenance, and schedule adherence.
• Ensure timely review and approval of time off requests and time cards.
• Interview applicants for Surgical Scheduler roles, using the formatted interview process and submitting recommendation to extend offer to qualified candidates.
• Ordering supplies

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 3+ years experience in customer service.
• 3+ years experience in employee development and performance management
• Intermediate proficiency with Microsoft Office Suite and Outlook.
• Proven record of meeting key performance metrics.
• Ability to travel up to 25% the time
• Ability to work full time.Monday - Friday.Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hoursof 8:30am - 5pm. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• 1+ years of supervisory experience in a fast paced and high stress environment (Preferably in a managed care environment)
• 1+ years experience leading and managing a remote workforce

New York Residents Only:The salary range for this is $48,300 - $94,500 per year.Pay is based on several factors including but not limited tolocal labor markets, education, work experience, certifications, etc.UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, youll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location, and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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