The Consumer Lending Senior Process Manager coordinates, prioritizes, assigns and analyzes business process improvement requests and implements in partnership with leadership and other business units, ensuring regulatory compliance. Here's what you can expect from the job and what you need to be successful: Job duties: Coordinate, prioritize, assign and analyze business process/workflow requests with the objective of improvement and/or automation. Analyze complex business process/workflows, iden... more details
Description
The Consumer Lending Senior Process Manager coordinates, prioritizes, assigns and analyzes business process improvement requests and implements in partnership with leadership and other business units, ensuring regulatory compliance.
Here's what you can expect from the job and what you need to be successful:
Job duties:
Coordinate, prioritize, assign and analyze business process/workflow requests with the objective of improvement and/or automation
Analyze complex business process/workflows, identifying and implementing improvements
Coordinate and report on business process issues, determine and implement resolutions
Be the liaison between the Consumer Lending, project teams, and digital product teams; help the business unit determine the best input to new projects/releases
Develop process maps for new and existing processes
Lead in system changes and documentation change requirements, presenting as required to the appropriate stakeholders
Coordinates workflow with other Process Managers as required
Act as a subject matter expert, mentoring Process Managers on a day to day basis
Essential Skills:
Minimum 5 years’ experience in project coordination, with a minimum of 3 years exposure to a consumer lending environment
Minimum 5 years’ experience in financial services
Knowledge of project life cycle, knowledge of process change methodologies
Excellent verbal and written communication skills; able to express ideas concisely and logically
Ability to articulate complex concepts while tailoring the message to different audiences including senior leadership, technical teams, and member support teams
Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines
Ability to foster strong internal and external business relationships
Strong attention to detail and ability to complete tasks with accuracy
Strong analytical and problem solving skills
Comprehensive understanding of the entire loan process, from application to disbursement
Strong knowledge of financial institution regulations including Reg B, Reg Z, FACTA, FCRA & SCRA
Strong knowledge of Microsoft Office Suite, particularly Excel and PowerPoint
Certification/License: Certified Professional in Business Process Management (BPMP) preferred
Location: Hillsboro Corporate Office OR Rocklin Corporate Office (HYBRID)
Target Compensation in Hillsboro, OR: $82,000 to $94,000 annually + annual bonus
Target Compensation in Rocklin, CA: $90,000 to 104,000 annually + annual bonus
Benefits options include:
Traditional medical, dental, and vision coverage
401K matching up to 5% per pay period
Accrue up to 17 days of Paid Time Off your first year of employment
11 paid federal holidays
Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
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First Tech is not currently offering Visa sponsorship for this position
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