The City of Buena Park Community Services Department is looking for a person who is passionate about engaging with our senior community, has a can-do attitude, experience in community services/parks and recreation field, and can provide a full range of educational and recreational activities as well as social service referrals to our senior residents. The ideal candidate will have strong communication skills, be independent, is customer service oriented, friendly, compassionate to the needs of aging individuals, and can work a flexible schedule if needed. This position requires someone equipped with a positive attitude and a team player. If you are self-motivated, possess excellent organizational skills, enthusiastic, and community-driven, we want to meet you! APPLY TODAY!
GENERAL PURPOSE
Under general supervision, plans, coordinates, and refers local residents to human services and social services programs; engages in outreach work and collaborates with internal departments and other agency program providers to serve seniors; and does related work as required.
DISTINGUISHING CHARACTERISTICS
The Community Outreach Coordinator is distinguished from other Community Services program classifications by its work with particular community residents in need of counseling assistance and other local housing, medical, and social services.
ESSENTIAL FUNCTIONS
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the class.
- Coordinates a variety of human services programs for city residents related to Medicare and medical insurance plans, Social Security benefits, Adult Protective Services, and similar programs.
- Conducts individual and collective interviews to counsel city residents about local services, such as food services, health care and mental health facilities, and housing and rental assistance.
- Administers the shared housing program and responds to program questions and concerns.
- Organizes and facilitates support groups to address behavioral needs such as hoarding, grieving, and bereavement.
- Provides in-home counseling and treatment for seniors, working with Economic Development, Code Enforcement, and Police Department given identified needs.
- Provides referrals to appropriate governmental agencies, and related health, mental health, and/or social services organizations.
- Interprets and explains social services eligibility requirements; provides assistance to citizens having complaints or questions.
- Assists residents in completing forms, applications, and documents.
- Works with volunteers and personal care providers, and coordinates health screenings.
- Prepares and presents treatment plans, monthly intake reports, Community Development Block Grant (CDBG) reports, and other correspondence; charts success levels to track program progress and to meet audit requirements.
- Maintains records and files pertaining to program participants and services received.
- Attends health screenings, community events, and other programs designed to raise awareness of community needs and issues.
QUALIFICATIONS GUIDELINES
Knowledge of:
Mental and physical disorders; hoarding and cluttering behavior and counseling techniques; client assessment and case management practices; senior medical plans; food, dental, and psychological services and eligibility requirements; federal Social Security regulations, and state and county Senior Health and Welfare programs, including block grant and aid programs; Americans With Disabilities Act; volunteer programs; individual treatment plan and report preparation methods and techniques; effective customer service techniques.
Ability to:
Assess client needs and provide individual or group counseling; refer individuals to appropriate parties in considering treatment plans; conduct presentations; prepare clear and concise reports; communicate effectively with others, both orally and in writing; establish and maintain effective working relationships with clients, co-workers, management, social services agencies, community groups, and the general public; maintain program records and files; operate computer equipment and use word processing and spreadsheet programs.
PHYSICAL AND MENTAL DEMANDS
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this class, the employee is constantly required to sit, and occasionally to stand and walk. The employee must be able to talk and hear. The employee must be able to use hands to finger, handle, feel or operate computer hardware and standard office equipment; and reach above and below shoulder level with hands and arms. The employee occasionally lifts and carries records and documents weighing more than 20 pounds.
Specific vision abilities required by this class include close vision and the ability to adjust focus.
Mental Demands
While performing the duties of this class, the employee is regularly required to use oral and written communication skills; read and interpret data; thoroughly analyze and solve problems; exercise sound judgment in the absence of specific guidelines; use math and mathematical reasoning; establish priorities and work on multiple assignments and cases concurrently; meet intense and changing deadlines given interruptions; interact appropriately with staff, management, seniors, health and welfare agencies, public and private representatives, the general public, and others in the course of work.
WORK ENVIRONMENT
The employee works in both office and field settings, including home environments, when traveling to client sites. The noise level is typically moderate, at or below 85 decibels. The employee may attend other events on behalf of the city and may work evening and weekend hours. The employee enters some homes that are unclean and cluttered, and is subject to odors, contamination, insects, and other health and safety hazards.
Applicants must submit a City application online through the Human Resources Department web page atwww.buenapark.com/hr. Applications may be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a completed City employment application.
All applications will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be invited to participate in the selection process. The selection process may include but is not limited to an oral interview and/or written exams and oral presentations. Successful candidates will be placed on the employment eligible list from which hires may be made. An eligible list is valid for up to one year unless exhausted sooner.
The City of Buena Park is an Equal Opportunity employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status or disability.
Americans with Disabilities:
Applicants with disabilities who require special testing arrangements must contact Human Resources. If you have a disability for which you require an accommodation, please contact Human Resources at (714) 562-3515 no later than 5business days before the test date.
Fingerprinting:
Applicants who are selected for hire are fingerprinted during the pre-placement processing period. All fingerprints will be processed with the Department of Justice to verify criminal records or absence thereof.
Physical Examination:
Employment offers are conditional based, upon the successful completion of a medical examination which may include drug and alcohol screening. Physicals are performed by the City's designated physician at the City's expense.
