Responsible for managing professional staff in the implementation, development, and support of Clinical Communication, Middleware, and Critical Life Safety applications across the UCSF Enterprise. Provides expert knowledge to clinical users through clinical processes, documentation needs, workflows, and clinical practice standards, when adapting software to meet their needs. Provides expertise and knowledge to clinicians to create or adapt written protocols. Prepares detailed specs encompassing clinical processes, information flow, risk, and impact analysis. Manages professional staff to provide customer service, troubleshooting, and maintenance. Responsible for IT, contracts, budgetary management, and human resources. Performs short and long-term planning for the department.
Manages professional staff to apply advanced professional concepts and extensive industry knowledge to lead and/or work on medium to large projects of broad scope and complexity. Manages administrative and technical support in the development, installation, and ongoing maintenance of clinical information systems used throughout the institution. Maintains an outstanding customer service-oriented relationship with each system owner. Maintains system/technical documentation, troubleshoots workstations and servers at an application level, and facilitates open communication with IT / Clinical Systems and our departmental partners. Provides expert technical assistance in identifying and defining issues; evaluates and identifies methods and means for resolution as well as implements systems and procedures.
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)
Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
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- Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
- 10+ years of professional experience in a technical setting, with information systems expertise including analytical and troubleshooting skills
- 8+ years of experience with PC workstations, including desktop operating systems. Expertise in gathering and documenting detailed business requirements
- Advanced knowledge in business analysis for the implementation of new applications and system maintenance or enhancements
- Advanced knowledge in Windows Server Administration to perform functions such as installation of applications software, troubleshooting using server OS utilities, configuring antivirus and security policies, and system performance benchmarking.
- Advanced knowledge of supporting and implementing clinical communications systems such as; the Rauland Borg Nurse call system (RNET, R4, or R5)
- Advanced knowledge in one or more of the following DBMS: Access, MSSQL, SQL
- Advanced knowledge in one or more of the following operating systems: UNIX / AIX, Windows Server
- Advanced knowledge of the basic structure of HL-7 standard and how information flows from one system/ application to another using HL-7 format.
- Expert knowledge in planning, implementation, user support and training, maintenance, and system testing and evaluation
- Applies advanced problem-resolution skills to highly complex issues, quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
- Has advanced interpersonal communication skills to effectively train, support, and collaborate productively with clinical users and key stakeholders at all professional and technical levels.
- Organizational and project management skills, and ability to lead a team, prioritize tasks, and see projects through from inception to completion on schedule.
- Written and verbal communication skills to convey highly technical information and instructions to all levels of clinical users and staff in a specific, clear, and concise manner.
- Advanced analytical skills and expertise in documentation and reporting, with the ability to apply metrics, plan and implement testing systems, collect and analyze performance data, and produce substantive reports and analyses for management use.
- Advanced technical leader and information resource and to work collaboratively with key personnel and management, providing guidance and recommendations on systems, improvements, upgrades, and industry advances and trends.
