Job Abstract

Job ID

2024-26765

Category

Change Management

Location

US-DC-Washington

DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

DMI, LLC is seeking an IT Configuration and Change Manager to support various DMI programs supporting federal programs. This individual is responsible for overseeing the configuration items (CIs) and changes to them for the services offered within the federal programs.

Duties and Responsibilities:

- Responsible for the oversight of all Configuration Changes occurring with IT environments. This includes CIs for physical hardware infrastructure (network switches and routers, storage infrastructure, servers, Operation Systems, firewalls, etc.)

- Reviews all documentation for CI changes within the environment. Provides approval recommendations to government leads on approvals.

- Ensures all CI changes are executed in alignment with supporting documentation.

- Reports and escalates unauthorized CI changes to government leads.

- Prepares configuration management and change board agendas, meeting artifacts, and minutes.

- Creates and maintains change and configuration management plans and SOPs.

- Supports development of change categorizations and works to ensure proper approvals are received depending on the change type.

- Facilitates a weekly change and configuration board to review and seek approvals for upcoming CI change requests.

- Supports process improvement efforts for enterprise change and configuration Management efforts.

- Provides recommendations to government leads and service providers on enhancements to CI change process.

- Creates and updates configuration management templates.

- Assists with selection and utilization of configuration management tools.

- Creates SOPs for utilizing and updating the Configuration Management Databases (CMDB).

- Creates CI mappings and relationships within ServiceNow and other CI tools to be selected by government leaders.

- Identifies, assesses, and escalates change and configuration management risks, implementing risk management strategies as needed.

- Supports automation and management of configuration items.

- Serves as a team lead for 5-10 other members of the change and configuration management teams.

Education and Years of Experience:

- Bachelor's degree in a science/technical or related field.

- 5 or more years of change and configuration management experience, preferably within a government agency.

Required and Desired Skills/Certifications:

- Must have TS clearance with SCI eligibility.

- ITILv3 Certification (required)

- Experience utilizing ServiceNow for creating and modifying tickets, as well as creating and running reports.

- Proficiency with Microsoft office products, to include Word, Excel, PowerPoint, Outlook.

- Strong communication skills in both written and verbal formats.

- Knowledge of federal government compliance requirements and standards.

- Must have experience with risk management strategies and implementation.

- DoD experience is preferred.

- Experience leading teams of 5-10 people completing change and configuration management tasks.

Min Citizenship Status Required: MUST BE US CITIZEN

Physical Requirements: No Physical requirement needed for this position.

Location: Hybrid – mostly remote with a requirement to report onsite occasionally in the Arlington, VA area for meetings and classified documentation review.

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development – Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.