Job Abstract

*We are open to supporting 100% remote work anywhere within the U.S.*

As a ServiceNow Asset Management Developer, you play a pivotal, technical leadership role in successfully deploying ServiceNow Software, Hardware, and Enterprise Asset solutions for our clients. In this role, you will be responsible for configuring, customizing, and implementing ServiceNow asset management—SAM Pro, HAM Pro, and EAM—applications to meet specific business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

Your responsibilities include:

• Architectural Expertise: Design scalable, reliable, and high-performance ServiceNow solutions that meet both immediate project needs and long-term business goals.

• Solution Configuration: Lead engagements with Solutions Architects and Business Analysts to understand the functional requirements and translate them into effective ServiceNow configurations. Configure and customize ServiceNow applications and modules to align with client's needs and industry best practices.

• Innovation: Encourage innovation within the development team. Support the exploration of new technologies, methodologies, and processes that can enhance the efficiency and effectiveness of the team's work.

• Testing and Quality Assurance: Develop ServiceNow configuration test plans and validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.

• Data Migration: Develop and document data migration strategies and plans. Lead data migration activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition.

• Integration Management: Design and document integration strategies and plans. Lead the integration of ServiceNow with other systems and applications to create seamless end-to-end processes.

• Risk Management: Identify potential project risks and devise strategies to mitigate them. This includes considering factors such as security vulnerabilities, data privacy concerns, and potential integration challenges.

• Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Lead the collaboration with support teams to provide timely resolution to incidents and problems.

• Security and Compliance: Lead the adherence to security best practices and ensure that the team understands and implements solutions that meet relevant compliance requirements. Identify gaps in team knowledge and work with internal Practice leadership to resolve knowledge gaps.

• Continuous Learning: Stay current with the latest trends, tools, and practices in the ServiceNow ecosystem. Lead personal and team development.

• Corporate Growth: Contribute to the growth of the business. Lead the development of client roadmaps and solution demonstrations to identify and foster new opportunities for ICF services and ServiceNow license sales. Actively contribute to proposals (“bids”) for new opportunities, including oral presentations, written technical proposals, and reviews of such work.

Required Experiences and Certifications

Must possess one or more of the following, with relevant implementation experience to match:

• ServiceNow Certified Implementation Specialist – Software Asset Management

• ServiceNow Certified Implementation Specialist – Hardware Asset Management

• Completion of Enterprise Asset Management for Implementers training on NowLearning

MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Valuable Skills for this Role

The ideal candidate will also have:

• Public trust clearance or eligible

• Secret clearance or eligible

• Hands-on experience configuring SAM pro, HAM pro, and/or EAM applications for clients

• Experience in ServiceNow development and architecture.

• Proficiency in scripting languages (JavaScript, GlideScript) and other relevant languages

• Ability to design and lead complex integrations and workflows

• Understanding of system architecture and design principles.

• Strong leadership and team management skills

• Exceptional problem-solving and critical-thinking abilities

• Excellent communication, presentation, and stakeholder management skills

• In-depth understanding of ServiceNow best practices and industry trends

• Conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery

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Working at ICF

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is: