Job Abstract

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

ESSENTIAL FUNCTIONS AND JOB RESPONSIBILITIES: 

• Coordinates procedural/surgical/cosmetic scheduling and booking for assigned physician(s).
• Meet with patients to discuss details of surgery and fees.
• Coordinates patient preparation for procedures including both pre and post-op appointments.
• Confirms that all pre-op requirements are met and pre-op information is transmitted to the appropriate surgery facility within appropriate time frame.
• Collects deposits and payments for all procedures, including care credit
• Reconciles all pre-payments to charges as necessary
• Communicates with insurance companies as needed to obtain pre-authorization for all surgical or specialized procedures.
• Coordinates the ordering of special implants, and any other necessary surgical supplies/products as indicated.
• Coordinates physician(s) and provider(s) office schedules, meetings, etc.
• Receives physician(s) mail, reviews, distributes as appropriate and follows-up as directed
• Maintains booking and scheduling records as per protocol specialty protocol
• Manages relationships with outside vendors to ensure contract compliance and effective levels of support as appropriate
• Provides initial and ongoing training of surgical booking to staff as needed.
• Help grow public perception and reputation by maintaining social media and marketing promotions
• Assist with sensitive photography/video editing.
• Responds to online and phone inquiries.
• Follow up with cosmetic consultations to schedule surgery/procedures.
• Facilitates scheduling and patient flow for an optimized patient experience.
• Maintain and track a record of cosmetic procedures
• Adheres to all WMG Compliance Program Policies and Procedures including all regulatory financial and OSHA requirements.  Participates in and contributes to help achieve a total compliance program.
• Performs general office duties as assigned

GENERAL QUALIFICATION STANDARDS & JOB REQUIREMENTS:

• High School graduate or equivalent, bachelor degree preferred
• Prior medical office experience required.
• Plastic Surgery or Cosmetic experience preferred.
• Exceptional oral and written skills required
• Must have the ability to provide a concierge service to our cosmetic patients
• Must have a high level of customer service and interpersonal skills
• Must be able to multi-task and handle a fast-paced busy environment.

Pay Range $18/hr to $24/hr

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.