Your Opportunity as the Senior Analyst, Projects & Communication-Away from Home Equipment & Services Team. Location: Corporate Offices in Orrville, Ohio. Work Arrangements: Supporting our Presence with Purpose Model (minimum of 30% in person)In this role you will: Project Management & Communications. Support strategic cross-functional initiatives/projects including Equipment & Service (E&S), Away From Home (AFH) SBA or across the company (i.e. with Retail SBA)Partner with Field Service Managemen... more details
Your Opportunity as the Senior Analyst, Projects & Communication-Away from Home Equipment & Services Team
Location: Corporate Offices in Orrville, Ohio
Work Arrangements: Supporting our Presence with Purpose Model (minimum of 30% in person)
In this role you will:
Project Management & Communications
Support strategic cross-functional initiatives/projects including Equipment & Service (E&S), Away From Home (AFH) SBA or across the company (i.e. with Retail SBA)
Partner with Field Service Management, Field Support, Field Sales, Marketing, R&D, Finance and the National Call Center in the implementation and management of service initiatives
Support and develop communication platform (SharePoint) to distribute and store all E&S communications to E&S JMS employees and outside vendors
Create, update and store the entirety of the E&S SOP’s within SharePoint
Administer and capture customer experience feedback through online surveys
Create knowledge Testing, Customer and Call Center Surveys
Contracts and Supplier Management
Lead the creation and renewal of North American Third Party Service Provider, Call Center, warehouse and GPO/Distributor E&S agreements (Free on loan and Leasing) (Roughly ~$10 Million annual spend)
Manage contract database (Novatus) for Third Party Service Provider, Distributor/GPO, Warehouse, and Call Center contracts
Support NA Third Party Service Provider sourcing and RFP process through collaboration with the JMS Procurement team
System & Analytics
Develop and analyze KPI’s for Third Party Service Providers utilizing AWS Quicksight
Support user access administration for Glovia/Salesforce
The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
What we are looking for:
Minimum Requirements:
Bachelor's degree
Minimum of 1-2 years of work experience
Proficient oral and written communication skills
Ability to perform well in a team environment
Problem resolution skills and attention to detail
A sense of urgency in responding and resolving customer requests
Enjoy large volumes of detail
Strong computer skills with Microsoft tools
Positive attitude and eagerness to learn
Additional skills and experience that we think would make someone successful in this role:
Project management background
Experience working with Salesforce
Continuous improvement mindset
Learn more about working at Smucker:
Our Total Rewards Benefits Program
Our Thriving Together Philosophy Supporting All Impacted by Our Business
Our Continued Progress on Inclusion, Diversity and Equity
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