Job Abstract

Design Director - Capital One Software

Capital One Software is a new enterprise B2B software business focused on providing cloud and data management solutions to companies operating in the cloud. This is Capital One’s first foray into the enterprise software market and comes after years spent building our own in-house cloud and data management tools that enable us to operate at scale in the cloud. As a Capital One Software Design Director, you’ll have the opportunity to be on the forefront of driving a major transformation within Capital One.

We’re seeking an established and dynamic Experience Design leader focused on strategic product vision and coordinating teams to execute for impact at scale. You will work in close partnership with leaders in Product and Tech to solve extremely challenging problems, achieve scalable results, and deliver innovative, experience-led product strategies. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn we would love to hear from you.

As a design leader, you’ll be asked to handle responsibilities, including:

Strategy & Planning

• Leading in translating complex ideas into understandable concepts that evolve and enhance the product and service experiences 

• Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences

• Engaging in portfolio prioritization to help set the strategy for the team

• Managing through shifting priorities to provide clear direction and input on product definition 

• Advocating for the customer through human centered design methodologies (such as: design research, service blueprinting, collaborative work session design and facilitation, rapid prototyping, and frame working) to strategically define ideal banking experiences across in-person and digital touchpoints

• Creating and facilitating design led workshops to engage and build alignment across different partners and teams

• Championing prioritization of design centered product enhancements grounded in research and analysis

• Connecting with design community peers by learning, sharing, and teaching

Execution & Delivery

• Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities

• Framing problems, defining insights, and designing new methodologies/practices to serve customer needs

• Participating in end-to-end product and experience design by:

  • Leading research to understand customer needs and define opportunities  through usability and empathy studies

  • Audit existing and blueprint new digital experiences, identifying opportunities and solutions for improvement and experimentation

  • Creating process and user flows, journey maps and interaction models, resulting in low to high fidelity prototypes, artifacts, and tools

  • Participating in our RFP process to ensure technology partners support the needs of our customers

  • Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines

  • Supporting effective storytelling and presentation of visual concepts to various stakeholders

  • Partnering in creating high-fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

• At least 8 years of experience in design strategy, human-centered design, design thinking tools or methods. 

• At least 4 years of experience leading design teams

• Advanced degree, trainings, or certifications in design

• 12+ in design strategy, human-centered design, design thinking tools or methods. 

• 6+ years of experience leading design teams

• Experience designing for cross-channel experiences

• Comfortable working with Product and Tech partners to deliver services and experiences

• Experience working in an Agile environment

• Experience designing for data-heavy experiences or complex enterprise systems

• Strong knowledge in product design processes

• Experience with design tools, such as Figma, Sketch, Invision or Adobe Creative Suite

• Familiarity with working in an established design system

• Experience managing a cross-functional team

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $233,100 - $266,000 for Director, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).