About the Role DGA Security is currently hiring in our Customer Care department. Our team works with existing customers, providing the highest level of customer service available in our industry. You will begin your career at DGA Security by going through our extensive training program. This is a 6-week paid training program. Our training schedule is Monday through Friday, 8:00 AM - 4:30 PM. Once your training is complete, you will be assigned 5 consecutive workdays on an available shift. (2 Pos... more details
Apply
Description
About the Role
DGA Security is currently hiring in our Customer Care department. Our team works with existing customers, providing the highest level of customer service available in our industry.
You will begin your career at DGA Security by going through our extensive training program. This is a 6-week paid training program.
Our training schedule is Monday through Friday, 8:00 AM - 4:30 PM.
Once your training is complete, you will be assigned 5 consecutive workdays on an available shift.
(2 Positions Available) - 3:30 PM to 12:00 AM
Both shifts will include Saturday and Sunday as part of your regular schedule.
What you Will Be Doing:
Communicate effectively with clients to relay information and collect data
Dispatch DGA Security Technicians and Response Agents, as well as emergency services when necessary
Update system information and document activity accurately
Handle all inbound customer requests in a timely manner
Perform additional functions and/or work on special projects that may be assigned at the discretion of management
Requirements
Desired Qualifications:
2+ year experience in a similar role (Customer Service/Inbound call center preferred)
Experience working in database systems (i.e. Salesforce or another CRM)
Ability to multi-task within a fast-paced service environment
Effective communication and organizational skills
Demonstrate excellent listening skills and the ability to work independently and with a team
High school diploma or GED required
What's in It for You
Competitive pay and opportunities for overtime
Comprehensive benefits package
Opportunity for continued growth through ongoing training, development, and promotion.
Culture that values teamwork and dedication
About Us
DGA is one of the largest independent security and fire systems providers in the United States. Specializing in high risk, high exposure customers. Many of the world’s iconic brands trust DGA’s suite of security and monitoring services to protect their businesses, real estate, and retail presences across North America. Trusted by thousands of businesses since 1969, DGA provides fire system design, installation, monitoring, testing and inspection to keep client facility safe and compliant with all local codes. All backed by our state-of-the-art UL Listed, FDNY-Approved monitoring centers and a team of experienced experts.
Our customers span a wide range of industries including Hospitality, Financial Services, Luxury Retail, Cultural Institutions, Entertainment Venues, Private Education, Healthcare and more.
Benefits:
DGA Security is proud to offer full medical, dental, and vision coverage along with a 401(k)-retirement plan, company-paid life insurance, and more.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.