The Home Depot Design Center (HDDC) Store Manager is accountable for leading profitable operations of the Design Center. This role oversees all operations for the HDDC. The Store Manager is responsible for achieving profitability by coaching and developing associates to drive sales through providing great customer service, resolving people issues, utilizing financial reports to identify operational opportunities, monitoring market trends and competition, and executing effective game plans to consistently improve in all of these areas. The position will act as a liaison between regional and district leadership teams and the HDDC by effectively communicating the company's retail strategy and ensuring its execution through strategic planning and timely follow-up. This role must stay ground-engaged by taking an active role in all aspects of the business including sales and profit drivers, operational excellence and the people-side of the business. The role will also be responsible for their direct reports and indirect reports regarding recruitment, selection, performance appraisal, professional development, and disciplinary actions. A successful HDDC Store Manager will lead by example as a champion of people while delivering consistent results in sales, service and profitability through operational excellence.
Key Responsibilities and Tasks
Drive Sales, Service, and Profit 40% of time
Assesses sales, service and profitability opportunities, and creates effective game plans to accomplish necessary improvements
Exercise judgment and discretion alone, and in conjunction with the Assistant Managers and Supervisors, in the day-to-day operations
Analyze and interpret sales, financial reporting to assess opportunities, and provide guidance to leadership to consistently improve in opportunities
Reviews and analyzes safety performance; identifying trends and implementing appropriate game plans for improvement
Observes customer service levels, and provides coaching and mentoring to Assistant Store Managers on addressing customer service and sales opportunities and resolve escalated customer care issues
Teaches, coaches, and trains associates on sales and merchandising standards, customer service standards, and operational excellence to improve profitability
Ensures execution of the company's strategy and direction through playbooks and priority communications
"Walks" the competition and monitors market-level trends
People 40% of time
Facilitates weekly staff meetings with Assistant Managers and Supervisors to establish and implement design center goals and objectives
Empowers and inspires all associates to make an emotional connection with customers
Engages with associates, conducts regular town halls, and resolves people issues such as morale and training needs, etc.; Responds promptly to escalated associate relations issues by partnering with HR and AR
Develops leaders and builds a deep talent bench for leaders by driving the succession planning and selection
Drives the development of Assistant Managers by conducting annual and mid-year reviews, reviewing individual development plans and providing performance feedback
Ensures adherence to major and minor work rule policies referenced in the Standards of Performance and all company SOPs
Operational Excellence 20% of time
Identifies areas of opportunity and creates a game plan for improving operational excellence in key areas
Creates a safe working environment and a culture of operational excellence
Leverages sales and profit opportunities through P&L management
Nature and Scope
Reports to DIV GM HDDC
This position has 3-5 direct reports
Travel between locations required
Physical Job Requirements
Most of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
Working Conditions
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomforts from factors such as dust, fumes or odors, extreme temperatures, loud noise, strong drafts or bright lights.
Minimum Requirements
Must be 18 years or older
Must be legally permitted to work in the United States
Must be able to pass all state and local safety certifications
8 years of relevant work experience
Knowledge, skills and abilities typically acquired through completion of a high school diploma and/or GED
Ability to work a flexible, minimum 55-hour weekly schedule
Preferred Qualifications
Bachelor's degree program or equivalent degree in a field of study related to the job program or equivalent degree in a field of study related to the job
10+ years prior merchandising and/or operational experience
6+ years leadership experience, preferably big box retail or specialty/design
Ability to work in a fast paced environment
Strong verbal and written communication skills
Skilled in Microsoft Office Suite
Competencies
Collaborates
Communicates Effectively
Customer Focus
Decision Quality
Develops Talent
Drives Engagement
Drives Results
Drives Vision and Purpose
Ensures Accountability
Manages Conflict
Plans & Aligns
Self Development
