Ensures that patients receive meals in accordance with their prescribed diet orders by assisting the patients with menu selections, assembling trays, serving meals and preparing and delivering between meal snacks and supplements. Promotes patient satisfaction by adhering to individual preferences and addressing concerns promptly; practices excellent customer relations skills. Maintains bulk nourishments inventory and rotates stock on nursing units. Retrieves trays after meals and assists with se... more details
Ensures that patients receive meals in accordance with their prescribed diet orders by assisting the patients with menu selections, assembling trays, serving meals and preparing and delivering between meal snacks and supplements. Promotes patient satisfaction by adhering to individual preferences and addressing concerns promptly; practices excellent customer relations skills. Maintains bulk nourishments inventory and rotates stock on nursing units. Retrieves trays after meals and assists with service ware cleanup and storage.
Education
Minimum: High School Diploma or equivalent
Preferred: Food Service Training
Registration/Certification/Licensure:
Act 33/73 clearances
Experience
Minimum: Customer service experience
Preferred: One year experience in healthcare or retail environment. Knowledge of modified diets.
Other Requirements:
N/A
Status:
Non-Exempt
Physical Requirements:
The following frequency definitions apply to all Physical Requirements unless otherwise noted: Occasional:(0-1/3 of day , 0 - 2.5 hrs/day, 1 - 4 reps/hr) Frequent:(1/3 -2/3 of day , 2.5 - 5.5 hrs/day, 5 -24 reps/hr) Constant: (> 2/3rd of day , > 5.5 hrs/day, > 24 reps/hr)
NOTE: An asterisk (*) indicates that the item is an essential function.
Non-Material Handling
?Standing* - Remaining on one's feet in an upright position remaining stationary - CONSTANT
?Walking* - Remaining upright on one's feet, and moving about - CONSTANT
?Sitting - Body remains in a seated position - OCCASIONAL
?Stooping - To bend the body downward and forward by bending the spine at the waist - CONSTANT
?Bending* - To flex the upper body forward - CONSTANT
?Twisting* - To rotate the upper body forward - CONSTANT
?Climbing - To move the body in any direction on equipment or structures that do not include stairs or ladders - CONSTANT
?Ladders - To ascend and descend ladders - OCCASIONAL
?Stairs - To ascend and descend stairs - OCCASIONAL
?Kneeling - To move the body downwards and come to rest on both hands and both knees - OCCASIONAL
?Squatting - To move the body downwards by bending both knees - FREQUENT
?Crouching - To bend the body forward and downward by bending the spine and the legs - FREQUENT
?Crawling - To move the body forward or backwards on hands and knees - N/A
?Reaching Horizontal* - To extend the arms and hands outward, remaining under shoulder height - FREQUENT
?Reaching Overhead - To extend the arms and hands up and out over shoulder height - OCCASIONAL
?Grasping* - Using functional gripping of the hand to handle an object - CONSTANT
?Finger Manipulation* - To manipulate objects with the use of fingers - CONSTANT
?Seeing* - Using visual feedback to accomplish a task or activity - CONSTANT
?Hearing* - Using sound feedback to accomplish a task or activity - CONSTANT
?Repetitive Upper Extremity Use* - Using the arms and/or hands continuously or more than 2/3 of the total time - CONSTANT
?Repetitive Lower Extremity Use - Using the legs and/or feet continuously or more than 2/3 of the total time - CONSTANT
Material Handling
?Pushing* - To exert a force upon an object in order to move it in a certain direction Pushing refers to moving an object away from the person
?FREQUENT
?20# - 50#
?Pulling* - To exert a force upon an object in order to move it in a certain direction Pulling refers to moving an object towards the person
?FREQUENT
?20# - 50#
?Lift - Floor to Waist
?OCCASIONAL
?20# - 50#
?Lift* - Waist to shoulder
?OCCASIONAL
?20# - 50#
?Lift - Shoulder to overhead
?OCCASIONAL
?Up to 20#
?Carrying* - To transport an object or article using the arms or hands (> 10 feet)
?OCCASIONAL
?20# - 50#
Environmental Factors
?Working alone - OCCASIONAL
?Working in cramped quarters - N/A
?Constant interruptions - OCCASIONAL
?Working with hands in water - OCCASIONAL
?Use of power tools - N/A
?Working on ladders/scaffolding - OCCASIONAL
?Exposure to vibration - N/A
?Exposure to dust - N/A
?Exposure to noise (constant) - N/A
?Exposure to electrical energy (outlets, etc) - OCCASIONAL
?Exposure to temperature changes (heat, cold, humidity), that require special clothing - OCCASIONAL
?Exposure to slippery walking surfaces* - FREQUENT
?Exposure to solvents, grease, oils* - OCCASIONAL
?Exposure to radiant energy, ie computer terminal (more than 4 hours per shift) - OCCASIONAL
?Working with bloodborne pathogens - N/A
Cardiovascular Energy Requirements - Physical Demand
House work (mopping, scrubbing), health club exercising, treadmill work, stretching, yoga, walk/run-play with children, aerobic class, dancing, carrying bucket/wood, auto body repair, shoveling snow, golf (carrying clubs).
Heavy to Very Heavy
> 6.4
Calisthenics (push up, pull up, sit up, vigorous effort), carrying groceries upstairs, shoveling coal, bailing hay, fire fighting, sawing by hand, splitting wood.
As relates to this position:
?Sedentary to Light* - N/A
?Medium - N/A
?Heavy to Very Heavy - N/A
I. Specific Job Responsibilities (Essential Functions):
1. Interacts with patients and/or their significant other to obtain patient menu selections that are in compliance with the patient’s diet order and preferences. Ensures menu items are accurately tallied so that patient menu selections can be honored.
Meets ExpectationsDoes Not Meet
2. Provides the correct diet to patients by checking menus against current diet orders and routinely processing diet changes. Printed menus are accurately edited for the patient’s ordered diet prior to the patient receiving the menu and after the menu has been returned. Diabetic snacks are sent to the units daily and labeled appropriately.
Meets ExpectationsDoes Not Meet
3. Stocks nourishments and floor supplies using established par levels. Dates and rotates stock, discards outdated items and completes the Dietary Nourishment Refrigeration Form for all assigned units. Communicates any issues with nourishments to his/her manager.
Meets ExpectationsDoes Not Meet
4. Communicates effectively with nursing, clinical dietitians, department managers and department staff to ensure that patient needs are met and/or exceeded.
Meets ExpectationsDoes Not Meet
5. Ensures cleanliness and sanitation of work areas and equipment. Demonstrates sound food safety skills for the proper handling and storage of food. Assists in the dish room and uses appropriate universal precautions.
Meets ExpectationsDoes Not Meet
II. Organizational Responsibilities:
1. Completed mandatory education, annual competencies and department specific education within established timeframes.
Meets ExpectationsDoes Not Meet
2. Completed annual employee health requirements within established timeframes.
Meets ExpectationsDoes Not Meet
3. Maintained license/certification, registration in good standing throughout fiscal year.
Meets ExpectationsDoes Not MeetN/A
4. Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. Identifies and works to reduce potentially unsafe patient care or other safety practices.
Meets ExpectationsDoes Not Meet
5. Adheres to regulatory agency requirements, survey process and compliance.
Meets ExpectationsDoes Not Meet
*Please use the following to determine the rating for Section I and Section II:
?If employee is rated "Meets" at least 7 of 10 in Sections I and II, their rating is "Meets".
?If employee is rated "Does NotMeet" for 4 or more in Sections I and II, their rating is "Does Not Meet".
Based on the above, the rating for Section I and Section II is:
Meets ExpectationsDoes Not Meet
III. Job Behaviors:
1. “Sets the Stage” by using greetings/introductions when interacting with any customer or entering a patient room. Looks and acts like a professional. Uses consistent phone etiquette. Helps people who look lost or confused. Keeps a clean and professional environment and work space. Clarifies expectations and creates positive handoffs and positive lasting impressions.
Exceeds ExpectationsMeets ExpectationsDoes Not Meet
2. Fosters a teamwork approach by respecting other members of the hospital team. Stays involved and informed of happenings within the organizations. Creates win-win situations by helping others. Works to resolve conflicts and concerns in a constructive way and asks for assistance in helpful ways.
Exceeds ExpectationsMeets ExpectationsDoes Not Meet
3. Is the Owner: Takes responsibility for problems, issues or opportunities for improvement by initiating constructive review of concern rather than negatively attacking an issue. Understands systems and processes and uses appropriate channels to address concerns when out of own span of control. Demonstrates compassion and works beyond “own assignment” by seeing “big picture”.
Exceeds ExpectationsMeets ExpectationsDoes Not Meet
4. Creates a Caring Environment by communicating in helpful ways. Always protects the confidentiality and dignity of patients and others. Listens with empathy and understanding and provides options and choices.
Exceeds ExpectationsMeets ExpectationsDoes Not Meet
5. Provides Great Explanations through user-friendly information and explanations (uses language others can understand). Makes sure people know what they can and cannot expect and checks for understanding and agreement.
Exceeds ExpectationsMeets ExpectationsDoes Not Meet
*Please use the following to determine the rating for Section III:
?If employee is rated "Exceeds" for at least 3 of 5 AND is rated "Meets" for the remaining, their rating is "Exceeds".
?If employee is rated "Exceeds" for less than 3 of 5 and "Meets" for the remaining, their rating is "Meets".
?If employee is rated "Does Not Meet" for 2 or more, their rating is "Does Not Meet".
Based on the above, the rating for Section III is:
Exceeds ExpectationsMeets ExpectationsDoes Not Meet
IV. Overall Performance Summary:
Based on the rating for combined Section I and II, and rating for Section III, please select the overall rating for this evaluation period using the outline below.
Exceeds Expectations: Demonstrates exceptional behaviors and exceeds position requirements. Willingly accepts additional responsibilities. Demonstrates expertise in relevant skills and utilizes knowledge to support overall department/organizational goals
Defined as:
?Employee rates "Meets Expectations" for 10 out of 10 in Sections I and II
?Employee rates "Exceeds Expectations" in Section III
Meets Expectations: Achieves and may occasionally exceed performance expectations while demonstrating expected behaviors.
Defined as:
?Employee rates "Meets Expectations" in Sections I and II
?Employee rates "Meets Expectations" in Section III
Does Not Meet Expectations: Performance improvement is needed in one or more areas of expected behaviors or job results.
Defined as:
?Employee rates "Does Not Meet" for their overall rating for Section I and Section IIOR for Section III
*Please select the appropriate Overall Performance Summary rating for the review:
Exceeds ExpectationsMeets ExpectationsDoes Not Meet
Value Equation:
As an organization we prioritize the delivery of a valuable offering to those we serve. For Independence Health System, that means delivering the highest quality of service at a reasonable cost all the while exceeding expectations related to the level of service.
?Please describe how you have contributed to and supported the BHS Value Equation:
Click to enter detailsN/A (Manager only)
Development and Training:
Employee future development goals/objectives:
Click to enter detailsN/A (Manager only)
Reviewer recommendation for further development and training for purposes of preparing for additional responsibilities or for the improvement of current job performance:
Click to enter detailsN/A
Ongoing Counseling for Performance Behaviors:
Reviewer: Please indicate whether employee was disciplined during the course of this review period and if so indicate at which level and the reason(s).
Select below:
Not disciplined during this review periodDisciplined during this review period at a level of:
Please select level:
Oral CounselingWrittenProbationSuspension*N/A
If disciplined during this review period, indicate reason: (note: if multiple reasons apply, please select “Other”)
Note: If suspended for any reason during the fiscal year, employee will not be eligible for any increase.
Education:
Employee to complete the following:
?Highest Level of Education Completed:
HSAssociateBachelorMastersDoctorateN/A
?Course of Study/Major for Highest Level of Education Completed:
Click to enter detailsN/A (Manager only)
?License(s)/Certification(s)/Registration(s) currently held:
Click to enter detailsN/A (Manager only)
Acknowledgement:
Review Acknowledgement: My signature indicates that I have had an opportunity to review and discuss my performance review with my reviewer. I further acknowledge that my signature indicates that I have reviewed the content of the performance review, not whether I agree or disagree with it.
Acknowledgement of Code of Conduct : My signature below indicates that I acknowledge that I have received and have read a copy of the Independence Health System Code of Conduct Policy. I know that additional copies are available to me through the company intranet or that I may also receive a copy by requesting one from my manager, the Human Resources Department, or from the Corporate Compliance Officer. I agree to abide by this policy and if there is anything I don’t understand I will contact my manager or the Corporate Compliance Officer at Ext. 5924 for clarification. I also verify that I am not aware of any conduct or action on the part of any Independence Health System or Butler Memorial Hospital employee, staff member or supplier of goods or services that I reasonably believe is or could be a violation of the Independence Health System Code of Conduct. If I wish to report any concern or action, I may do so by placing a call to the Compliance Hotline by dialing 1-855-661-0965.
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