The Domestic Customer Account Manager is responsible for day-to-day management of, and expanding, the client relationship. In addition, the role will be responsible for customer service (24/7), tracking, routing, problem resolution, vendor compliance, account profitability, and all other assigned projects as dictated by the needs of the client. This role requires excellent organizational and communication skills while working in a high volume and fast paced environment. The Customer Account Mana... more details
Customer Account Manager – Domestic
Job LocationsUS-TX-Houston
ID
2024-3947
Category
Operations
Position Type
Regular Full-Time
Introduction
Come move the world with us!
Wake up each day to be part of a? global movement.?A movement to?make an impact. A movement to?go for it!?A movement to?provide best-in class solutions. A movement to be?empowered. A movement to?do the right thing.
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Overview
The Domestic Customer Account Manager is responsible for day-to-day management of, and expanding, the client relationship. In addition, the role will be responsible for customer service (24/7), tracking, routing, problem resolution, vendor compliance, account profitability, and all other assigned projects as dictated by the needs of the client. This role requires excellent organizational and communication skills while working in a high volume and fast paced environment. The Customer Account Manager is the primary point of contact for a large revenue-producing and more complex customer base responsible for all steps in the logistics process for these customer(s), which may not be routine in nature.
Responsibilities
High visibility role acting as the primary contact for larger, more complex or high-revenue producing customers, responsible for the outcome of assigned projects and customized client solutions.
Main point of contact for clients supporting all of their logistics needs from beginning to end, including:
Ability to quote and route freight across multiple transportation channels and services
Track and trace shipments daily
Able to troubleshoot and overcome operational challenges
Act as the local point-of-contact for all client inquiries, both operational and sales related
Provide timely analysis and monitor freight cost metrics
Work with multiple decision-makers within the assigned account to drive business development through multiple channels
Adhere to TSA and other government regulatory compliance standards with regards to booking, routing of all air, ground and sea cargo
Achieve service goals by working with various AIT internal groups to develop, implement and monitor logistic metrics
Work with the client on any and all reporting requests
Responsible for development and updating SOPs for various business segments
All other duties as needed
Qualifications
Minimum basic qualifications: High school degree or GED required
Associates degree or higher preferred
3-5 years previous Freight Forwarding experience
Proficient in MS Word, Excel, AS400 experience preferred, but not required
Ability to multi-task with strong attention to detail
Must be able to work in a team setting and autonomously to determine resources to meet and exceed company and customer expectations
Ability to problem solve and be solution oriented
Individual must have a self-starter mentality and is adaptive and flexible
Ability to calculate freight rates and amounts such percentages, area, circumference, and volume
What AIT Can Offer You
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement for your personal development. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
About AIT Worldwide
About AIT Worldwide Logistics:
AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the America’s-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. Learn more about AIT Worldwide Logistics, our culture and core values in action here.
AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.
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