This role sits within the Communications & Engagement team within Capital One U. Our team is responsible for communicating and marketing prioritized learning experiences and resources, change management communications, and building associate engagement with our products and services. This position requires an excellent and versatile writer. Whether it’s a blog post, an external article, a Google slide presentation, or a Slack marketing ad, we are looking for someone who can write clearly, concis... more details
Overview
West Creek 2 (12072), United States of America, Richmond, Virginia
Senior Associate, Capital One U Communications
About Capital One U:
Capital One U makes up the different colleges, line of business learning, disciplines, and all the immensely talented people within Learning & Development (L&D) at Capital One. We’re an organization that’s deeply committed to providing a consistent, learner-centric experience and a compelling message about the power of learning at Capital One.
We challenge one another to be continuous learners and teachers, and we’re always working to help the 50,000+ associates of Capital One to build the relevant skills of today and tomorrow. From specialized learning programs to educational content and community-building events, we don’t just train; we transform.
About The Role:
This role sits within the Communications & Engagement team within Capital One U. Our team is responsible for communicating and marketing prioritized learning experiences and resources, change management communications, and building associate engagement with our products and services.
This position requires an excellent and versatile writer. Whether it’s a blog post, an external article, a Google slide presentation, or a Slack marketing ad, we are looking for someone who can write clearly, concisely, and engage an audience. Capital One associates are inundated with messages and information throughout the day. This communicator needs to be able to cut through the outside noise and make an impact on our audience.
This position requires exceptional written, verbal and presentation skills; experience consulting across teams; the ability to lead projects and work with multiple stakeholders or partners to meet objectives; and a proven track record of building trusted relationships and influencing key stakeholders to achieve the best results with associates, customers and the business in mind.
Our Ideal Candidate Should Have:
Experience working closely with leadership to build out, manage, and execute strategic, creative communication campaigns through editorial, video, and graphic content
The ability to collaborate with teams across the enterprise to write engaging and compelling content
Knowledge to use traditional marketing channels, communications tactics, change management practices, and social media
Experience leveraging measurement plans and data to formulate and flex change strategies and campaigns
Experience developing and executing successful end-to-end communications strategies
Exceptionally strong written and verbal communication skills
The ability to present complex, subject matter in a clear, concise, and compelling manner
Expertise in relationship building with proven ability to work effectively with multiple constituents, including peers, executive leaders, and senior management
The ability to flip back and forth from strategy to tactics quickly
Self-motivation with strong organizational skills, attention to detail, and ability to prioritize
Strong presentation skills and engaging professional presence
The ability to work as part of a team, in an open and collaborative environment, and stay calm under pressure to manage changing priorities
A mindset that easily adapts to change and takes on a growth mindset approach
Creative, integrative problem-solving and structured thinking
Strong project management skills and ability to handle multiple projects simultaneously
Responsibilities Include:
Build and execute strategic communications plans
Lead with the customer and translate needs into thoughtful strategy
Write, proofread, and edit communications needed to support strategic plans
Effectively leverage a suite of communication channels - like email, Slack, video, internal social computing platforms, and social - while innovating on new channel opportunities
Work effectively in cross-functional teams to advance the team and leadership’s communication strategy and implement a range of creative solutions to reach key target audiences
Maintain an open and inclusive team environment. Able to manage and prioritize work while consistently delivering results.
Basic Qualifications:
Preferred Qualifications:
Writing portfolio that showcases proficiency across platforms and styles of communication
At least 2 years of experience in a communications role within Capital One or another Fortune 500 company
At least 2 years of experience with Google Suite, email marketing platforms (Vessel or LumApps intranet)
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
