At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter... more details
DescriptionAt Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.
The Senior Project Manager – Regional Inbox & Field Communications manages the execution of the communication strategy and messaging to the field organization multiple communication channels including Zipline platform and Regional email inboxes. They are an advocate for the field and collaborate with cross-functional partners to deliver communication and support.
Responsibilities
• Lead a team responsible for driving day to day operational communication to stores via Zipline ensuring it is clear, concise, and consistent with brand standards, and resolving operational concerns and questions via Regional email inbox communication
• Model by example and coach to empathy of communication, urgency, and solutions for field issues
• Identify opportunities for process improvements for a seamless store experience
• Partner with cross functional teams to share regional inbox trends to influence improvement and gain knowledge of their initiatives to be more supportive for stores
• Collaborate across the core operations team to understand impact, implement strategy, and drive solutions to challenges
• Evolve inbox support platform and processes for best associate experience
• Identify opportunities and recommend changes to processes to drive internal and external efficiencies
• Oversee the print and packup process
• Oversee the coordination of conference calls and meeting planners to the field as directed
• Lead the gatekeeping and organization of the Field Resource Library, field leader calendar and message tracking to streamline workload planning allowing the field to focus on selling
• Proactively gather feedback from stores and field leaders on communication and timing of communication to identify trends and patterns to make improvement.
• Approximately 10% travel required
Qualifications• 5-7 years of experience in communications, project management or related field
• Ability to prioritize and ensure execution of critical workstreams
• Strong communication skills both written and verbal
• Experience with influencing and collaborating with cross-functional group
• Strong ability to influence and negotiate effectively with all levels inside
• Ability to facilitate group meetings
• Excellent customer service, relationship building and team building skills.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Adobe InDesign is a plus
Core Competencies
• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results
Benefits
We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. Benefits offered to eligible Bath and Body Works associates include a no cost mental health and well-being program, health coverage with a variety of plans to choose from, flexible and affordable saving programs, paid time off and a merchandise discount. Visit bbwbenefits.com for details.
View Benefits Information
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.
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