Job Abstract

GENERAL SUMMARY:

The Float Medical Office Representative is responsible for greeting patients, scheduling appointments, verifying insurance, reviewing new patient registration, entering patient information into the practice’s designated system, & requesting and collecting co-pays/outstanding balances at the time of check-in/check-out. This individual is responsible for taking accurate messages and routing correspondence efficiently. Serves as a liaison between patients and medical support staff. Actively participates in outstanding customer service and accepts responsibility for maintaining relationships that are equally respectful to all.

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

· Follows all Standard Work processes. Standard Work incorporates technology with the right workflows and behaviors to provide an exceptional experience for every patient, every time.

· Welcomes patients appropriately, accurately updates, verifies, and enters patient information (including insurance, billing, and demographics) and processes/scans all forms into appropriate systems.

· Maintains an effective operational flow by communicating patients’ status to appropriate team members and keeping patient apprised.

· Communicates in a cordial, professional manner with patients via phone and in person to meet the patient’s needs as soon as possible.

· Provides education as necessary to patient regarding test locations, patient portal use, and follow-up (non-clinical) actions.

· Respectfully but firmly requests co-pays and/or outstanding balance at time of check-in.

· Ensures cash control by collecting, processing, and balancing funds in the practice’s designated systems and documents properly per AdventHealth Primary Care Network guidelines.

· Documents appropriately within the office’s designated system to ensure regulatory requirements are met.

· Provides back up to all front office positions; check in, check out, and medical records.

· Required to float to all AdventHealth Medical practices, within market, and understands schedules can change based on needs daily, therefore flexibility needed.

· All other job duties as assigned.

KNOWLEDGE AND SKILLS REQUIRED:

· Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively to carry out job requirements.

· Ability to operate a computer, copier, fax, and scanner.

· Ability to establish and maintain effective working relationships with patients, employees, and others.

· Ability to sort and file materials correctly by alphabetic or numeric systems.

· Ability to request and collect co-pays and outstanding balances.

• Ability to deal with data that is of a sensitive and confidential nature (HIPAA).
• Strong emphasis on organizational skills and strong attention to detail and ability to multitask.

EDUCATION AND EXPERIENCE REQUIRED:

· High school diploma or equivalent

EDUCATION AND EXPERIENCE PREFERRED:

· 1 year of Medical Front Office experience