Job Abstract

Work Place Flexibility: Onsite 

Legal Entity: Entergy Services, LLC 

**This position can be filled as a Distribution Operator Trainee, I, II, or Sr depending upon the candidate's qualifications**

JOB SUMMARY/PURPOSE

Responsible for the safe and reliable operation and control of the electric distribution system including all aspects of switching, system configuration, and system monitoring.

JOB DUTIES/RESPONSIBILITIES

• Maintain OMS: Assign incoming trouble work to appropriate personnel; prioritize outages to optimize available resources; manage the after-hours call out process; enter and reflect outage information in the OMS as well as provide Entergy support personnel and customers with timely and accurate restoration information.
• Troubleshoot System:  Aid in troubleshooting, diagnosing, and initiating repairs of electrical distribution system problems including providing troubleshooting support for field responders.  Analyze and act promptly in cases of system disturbance so that the system can be restored to a normal configuration.
• Switching: Direct field personnel and/or disable/enable reclosing devices via SCADA. Write, review, and approve planned switching procedures.  Develop and implement contingency switching plans to restore customer outages on the distribution substation and line system both remotely and field devices. Coordinate large switching projects involving substation and distribution line resources.
• Customer Service/Teamwork:  Interacts with Operations Center personnel and maintains working relationships with other operations centers and service center personnel.  Demonstrate sound internal and/or external customer service in the execution of restoring outages.  Recognize and alert others for the need of additional operations center/local office resources to handle outage response. Monitor/make use of all-weather tools and alerting affected personnel regarding the potential for severe conditions.
• Monitor SCADA systems and respond appropriately to alarms including contacting the correct personnel to inform, log and carry out alarm corrections.
• Capable of initiating/completing work orders, providing information to field inquiries and updating CCS/SAISO for situations involving outage related scenarios; Answer and address emergency line.
• Provide feedback to Data Maintenance Support personnel regarding changes, missing devices, incorrect predictions, etc., in OMS.
• Initiate and/or restore system emergencies including load shed (automatic or manual) and blackstart operations.
• Capable of working a 24-hour rotating shift schedule including nights/weekends.

MINIMUM REQUIREMENTS:

Minimum education required of the position

4-Year Engineering Degree or equivalent electric utility experience preferred.

Minimum experience required of the position

Operator Trainee Minimum Experience

• 1-3 years distribution, transmission, or substation experience preferred.

  Within first 6 months of job entry date, the following requirements must be completed:

  1) SOS training with 85% passing rate on associated exams (Jurisdictional Specific)

  2) Obtain 85% passing rate on DOC 101 Competency exam

  3) Switchman certified in Clearance/HLH training including all Entergy Common Switching Tasks.

  4) Locate employee radios via the AVL software

Operator I Minimum Experience

• 1-3 years distribution, transmission, or substation experience or equivalent.
• 12 months experience as Distribution Operator Trainee or equivalent DOC experience preferred.

Qualifications:

• Switchman certified in all Entergy Distribution Trunk Line including ALTs, URD Trunk and Field Controlled Line Switching Tasks.

• Obtain 85% exam passing rate involving Q1 switching tasks along with management/peer signoff of related tasks.
• Completed annual training for Entergy’s Transmission Operator Reliability Directives

Operator II Minimum Experience

• 3-5 years distribution, transmission, or substation experience or equivalent.
• Preferred: 2 years’ experience as Distribution Operator I.

Qualifications:

• Switchman certified in all Entergy Distribution Substation, Switchgear, and Downtown Network URD Switching Tasks.
• Obtain 85% exam passing rate involving Q1 switching tasks along with management/peer signoff of related tasks.
• Capable of developing and delivering internal/external training for all DOC departmental tasks/processes/software including dispatching, switching, TO/BA Interaction.

Operator Sr. Minimum Experience

• 5+ years distribution, transmission, or substation experience or equivalent.
• 2 years’ experience as Distribution Operator II or 4 years’ experience (combined) as Distribution

Qualifications:

• Switchman certified in all Entergy Distribution Substation, Switchgear, and Downtown Network URD Switching Tasks.
• Obtain 85% exam passing rate involving Q1 switching tasks along with management/peer signoff of related tasks.
• Capable of developing and delivering internal/external training for all DOC departmental tasks/processes/software including dispatching, switching, TO/BA Interaction.

Minimum knowledge, skills and abilities required of the position

• Strong knowledge of computers and related technology. Ability to work irregular hours and out of town assignments as required.
• Strong communication and organizational skills. Ability to communicate effectively over the telephone and radio. Ability to take and understand directives and complete tasks. Ability to make timely and safe decisions regarding outage restoration.
• Ability to \work safely and follow all Entergy safety policies and procedures. Excellent leadership skills. Strong decision making skills.
• Ability to manage multiple activities and changing priorities. Self-motivated and dependable team player. Ability to work well under pressure.
• Ability to recognize hazards in the workplace and have the ability to mitigate the hazards. Ability to maintain and care for Company equipment properly and safeguard assets.
• Ability to meet the public in a pleasant and tactful manner and understand the importance of delivering a high level of customer service. Demonstrated acceptance of a diverse and inclusive work environment and customer base.
• Ability to obtain Critical Cyber Access. Desired: Ability to lead and participate in problem solving teams as required;
• Ability to recognize opportunities for process improvement and have the ability to enact change.

Any certificates, licenses, etc. required for the position

None

#LI-CH1

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.