Responsible for political issue resolution, use of customer accounting systems (i.e. CCS, ACS, BW) and other similar systems as appropriate to the job scope), and the communication plan of stakeholder interactions. Job Duties/ Responsibilities Coordinate with and educate local community, non-profit leaders and state and federal political officials to gain support on issues affecting our customers and programs. Collaborate with leadership to plan strategy for corporate and Op Co giving which supp... more details
Work Place Flexibility: Hybrid
Legal Entity: Entergy Louisiana, LLC
***This position can be filled by a II or Sr depending on the candidate's knowledge, skills and abilities.***
Job Summary/Purpose
Responsible for political issue resolution, use of customer accounting systems (i.e. CCS, ACS, BW) and other similar systems as appropriate to the job scope), and the communication plan of stakeholder interactions.
Job Duties/Responsibilities
- Coordinate with and educate local community, non-profit leaders and state and federal political officials to gain support on issues affecting our customers and programs.
- Collaborate with leadership to plan strategy for corporate and Op Co giving which supports our communities as well as our corporate giving goals.
- Work with key partners in the state to increase the Volunteer Income Tax Assistance Program (VITA), a vital part of helping low-income working families. VITA volunteers provide free income tax assistance to taxpayers, and help them claim important tax credits such as the Earned Income Tax Credit.
- Work with Washington DC staff and partner utilities to encourage congressional delegates and staff to advocate for LIHEAP program expansion and fair allocation of funds to our state.
- Facilitate and conduct corporate community events, manage employee volunteers and volunteer projects, and conduct presentations internally and externally on program expertise state-wide and nationally.
- Coordinate fundraising opportunities for utility assistance program as well as Entergy fundraisers with exceeded sponsorship dollars raised every year.
- Develop and maintain relationships with political, business and key community constituents, complaint/issue resolution.
- Resolve escalated customer issues from state representatives, senators, executive complaints, phone center and media.
- Manage and track state specific Corporate Contributions budget.
- Support all PAC-activities.
- Entergy’s Public Affairs’ liaison between operations, engineering and customers to ensure the highest level of customer service.
Minimum Requirements
Minimum education required of the position
- Typically requires a college or university degree in related field or the equivalent work experience
Minimum experience required of the position
- Public Affairs Representative II: at least 2 plus years relevant work experience
- Public Affairs Representative Sr: at least 4 plus years relevant work experience
Minimum knowledge, skills, and abilities required of the position
- Incumbents must have working knowledge of public affairs policies, products, and processes so as to efficiently and effectively investigate and resolve public affairs/governmental issues.
- Requires a working knowledge of regulatory rules and regulations governing utility service in various jurisdictions.
- Must be skilled in negotiations and be able to maintain professional posture and composure when dealing with difficult situations or customers.
- Strong skillset with Entergy's Microsoft Office toolkit for the purpose of producing accurate and concise reports, analyses, and presentations suitable for use with executives, regulators, and key constituents outside of the Company.
- Skilled in managing multiple projects with the ability to adequately assess and assign priorities ensuring that commitments and schedules are met.
- Demonstrated willingness to take ownership of assignments and issues, working to closure while facilitating and coordinated resources needed for proper resolution.
- Strong written and verbal skills are necessary to ensure that the Company is represented in the most professional manner with each engagement.
Any certificates, licenses, etc. required of the position
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Primary Location: Louisiana-Baton Rouge Louisiana : Baton Rouge
Job Function: Professional
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: Non-Bargaining
Number of Openings: 1
Req ID: 115001
Travel Percentage:25% to 50%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.
Pay Transparency Notice:
Pay Transparency Nondiscrimination Provision (dol.gov)
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
