Serves as primary technical contact for the La. HIPP program and assist in triaging issues that need to be escalated to other departments. Acts as lead working with the La. HIPP program contractor in identifying, diagnosing, researching, troubleshooting, and resolving database issues for the La. HIPP Data Warehouse (LDW). Leads the reporting efforts on Key Performance Indicators and provides projections of La. HIPP premiums to the LDH Fiscal department. Serves as the primary contact for all repo... more details
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Department
TPL Unit 1
Job Summary
Job Description
Serves as primary technical contact for the LaHIPP program and assist in triaging issues that need to be escalated to other departments.
Acts as lead working with the LaHIPP program contractor in identifying, diagnosing, researching, troubleshooting, and resolving database issues for the LaHIPP Data Warehouse (LDW).
Leads the reporting efforts on Key Performance Indicators and provides projections of LaHIPP premiums to the LDH Fiscal department.
Serves as the primary contact for all reporting related to Transformed Medicaid Statistical Information System (T-MSIS).
Assists the LaHIPP program contractor system administrators with LaHIPP file and database issues and other program related projects.
Monitors all necessary processes of the LaHIPP nightly eligibility file (LaMEDS Input file) sent to the LaHIPP program contractor.
Monitors the process of LaHIPP notices sent to the Office of Technology Services (OTS) for printing, and work with the LaHIPP program contractor to review reports and monitor the notice creation and submission process to eliminate duplicate production transfers.
Ensures that the LaHIPP notices are loading properly into the EDMS and automated case notes are made in EDMS as needed. Assists LaHIPP program contractor and OTS with troubleshooting any issues that arise, communicating issues to the responsible parties, and ensures issues are resolved timely.
Verifies the LaHIPP program contractor adheres to the LaHIPP Data Warehouse (LDW) extract file design for existing data elements and tables to be submitted weekly to the State’s FI.
Works with the LaHIPP program contractor to have them provide to the Department a monthly report of downtime errors to include root cause and error resolution.
In conjunction with the LaHIPP program contractor develops and produces ad hoc and production reports, which will include but are not limited to: case activity, enrollment data, renewal, check-write, notice, overpayment, system downtime, managed care overlap, and other metrics as requested by the Department.
Interacts with other TPL staff, state contractors, and other stakeholders on projects and assists with daily technical and conceptual issues.
Monitors the LaHIPP program contractor to ensure the vendor establishes, manages, coordinates, and maintains the LaHIPP database and transaction log backups and recoveries, including disaster recovery.
Provides technical assistance and advice on performance, and testing tasks.
Ensures process compliance with applicable state and federal regulations and the LaHIPP Unit’s policies and procedures.
Monitors the LaHIPP program contractor to ensure the contractor performs routine maintenance, health monitoring, and/or event/error/transaction log reviews.
Monitors the LaHIPP program contractor’s resolution of database performance, capacity, replication, configuration management, and other distributed data issues.
Other tasks as assigned.
QUALIFICATIONS REQUIRED:
Bachelor’s Degree, or Associates degree with 3 years professional experience, or 6 years professional experience in lieu of the degree.
Minimum 1 year professional experience with healthcare insurance.
Excellent analytical skills, effective organizational and time management skills.
Great attention to detail and follow up.
Ability to manage projects, assignments, and competing priorities.
Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel.
DESIRED:
Advanced degree.
Minimum 2 years of professional experience with healthcare insurance.
Minimum 2 years professional experience with SQL databases, understanding the use of databases and table relationships, and writing queries.
Minimum 2 years of professional experience with defining and reporting on Key Performance Indicators.
Minimum 2 years of professional experience with the Louisiana Health Insurance Premium Payment (LaHIPP) program.
Required Attachments
Please upload the following documents in the Resume/Cover Letter section.
Detailed resume listing relevant qualifications and experience;
Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
Names and contact information of three references;
Diversity Statement (required for all Faculty positions and any Staff position of Assistant Manager and higher).
See Diversity Statement instructions by clicking this link: https://www.uno.edu/careers/diversity-instructions
Applications that do not include the required uploaded documents may not be considered.
Posting Close Date
This position will remain open until filled.
Note to Applicant:
Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.
References will be contacted at the appropriate phase of the recruitment process.
This position may require a criminal background check to be conducted on the candidate(s) selected for hire.
As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.
The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.
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