Salary: Commensurate with experience
Benefits: Generousbenefits include paid time off including holidays and vacation, retirementmatch, and tuition remission for employee and dependents. Details at www.duq.edu/benefits
Location: School of Business
Position Status: Full-time
Hours: Varied
Position Number: 242341/10-961
FLSA Status: Exempt
POSITIONSUMMARY:
Highly skilled StudentServices professional working within the Center for Student Success (CSS) inthe Palumbo-Donahue School of Business. The Student Success Coach (SSC)supports the overall mission of the School of Business and of DuquesneUniversity, which entails a commitment to the educational development, growth,and future success of our students. Assuch, the SSC is responsible for executing activities related to studentservices such as academic advising, engagement and retention, programmanagement, career support as well as the recruitment of future students in amanner that supports academic success and long-term engagement with the School.A mindset of superior customer service and willingness to deliver timely andexcellent service is required.
Thisposition requires an individual with exceptional administrative and ‘people’skills capable of working with administrators, faculty and students in order toprovide value added experiences. The successful candidate will be evaluated based on theirability to meet established goals andthrough feedback fromappropriate constituencies. Work willbe reviewed through regularly scheduled meetings, reports, analysis, and observation of results. The SSC reports to the Assistant Dean and Senior Director for AcademicPrograms and Student Affairs.
DUTIES AND RESPONSIBILITIES:
AcademicAdvising:
Acts asthe primary point of contact and first-line customer service representative forstudents and faculty (includes troubleshooting needs and resolving issues)
Addressesstudent issues with speed, urgency (within 24 hours) and creativity whilebalancing policies and program requirements; seeks same-day resolution for anyescalated issue
Providesacademic advisement to undergraduate and graduate business students
Assistsnewly-admitted students in onboarding, course registration and other transitionissues
Reviewsplans of study and progression toward degree, conducts degree audits, preparesstudents’ schedules, explains graduate programs to undergraduate students,assists in registration, maintains files, and compiles records
Overseesacademic petitions and communicates with students on other advising issues
Interactswith students through multiple modes of communication including, but notlimited to, letters, e-mail, telephone calls, and individual and groupin-person and virtual meetings
Engagesappropriately with parents and families throughout recruitment, onboarding, andstudent experience.
Coordinatesstudent transfer credit requests and ensures appropriate course equivalencies
Collaborateswith other University offices to improve students’ academic experience andsupport their overall well-being
Student Retention:
Collaborateswith relevant academic leaders to develop and maintain student services thathelp improve overall experience and retention of students
Benchmarksbest practices in student services and brings forward ideas for improvement
Regularlymonitors student academic progress through Starfish and other indicators
Respondsquickly with potential solutions and support services/recourse referrals forstudents who are struggling academically or in need of well-being support
Coordinatesand delivers presentations and seminars (e.g., at student orientation)
Reachesout to and works with students who have not registered for classes during thestandard registration period
Maintainsregular ‘touchpoints’ with students to check in and offer support
Assistswith the planning and implementation of student engagement activities,programs, and communication pieces aimed at relationship- andcommunity-building
New Student Recruiting:
Meetswith prospective students to discuss Duquesne entrance requirements, course andcredit transfer, academic requirements, and registration, among other items
Answersad hoc questions from prospective students (e.g., academic, student experienceissues)
Attendsand participates in University and School recruiting and internal events,including occasional evening and weekend events
Makespublic presentations to students, prospective students and parents, as needed
Assistsin evaluation of credits
Speaksto undergraduate students about special programs and graduate education in theSchool
CareerPlanning Support:
Collaborates with career counsellors,career coaches, and corporate relations staff at Duquesne to inform students ofvarious business careers
Assists students in choosingcareer-relevant programs of study
Refers students to career resources(e.g., career counsellors, coaches, business professionals)
Participates in and supportscareer-related activities, including various networking events, company visits,and career fairs
Coordinates and delivers classes orseminars pertaining to career/professional development
Identifies and fosters connectionsbetween undergraduate and graduate advisees to support professional developmentand career goals
ProgramManagement:
Monitors the graduate and undergraduatewebsites to ensure they are current, accurate and achieving desired results aswell as make suggestions for improvement
Compiles statistics forschool reports; prepares reports on Business students
Completes other duties as assigned.