1. Develops, coordinates, and conducts effective training programs to maintain or improve team member job skills using appropriate industry best practices for content delivery. Facilitates learning via classes, workshops, hands-on-coaching, and mentoring. Develops and delivers a best practice process for administering training including; training room scheduling, facilities set-up and catering, manage and administer all materials for training classes, communications – invitations, pre-work, remi... more details
Under the direction of the Training Manager, the Training Specialist is responsible for the administration, coordination, and execution of training for the Facilities & EVS Departments. The Training Specialist conducts new hire hands-on training for front line team members. This position ensures existing team members are up-to-date on guidelines, policies, procedures, Standard Operating Guidelines, work methods, and new product training. The Training Specialist also trains all aspects of health and safety compliance, as well as high level customer service to maintain a best in class service and facility for our guests.
Essential Duties & Responsibilities
1. Develops, coordinates, and conducts effective training programs to maintain or improve team member job skills using appropriate industry best practices for content delivery. Facilitates learning via classes, workshops, hands-on-coaching, and mentoring. Develops and delivers a best practice process for administering training including; training room scheduling, facilities set-up and catering, manage and administer all materials for training classes, communications – invitations, pre-work, reminders, follow-up, class attendance processing, completion status and evaluations. Conducts on-the-job and classroom training on enterprise, departmental, functional and job-specific policies/procedures.
2. Maintains and updates individual and Departmental training records and files. Tracks metrics regarding attendance, satisfaction, effectiveness and use of training.
3. Develops alternate training methods if expected improvements are not met. Identifies and evaluate external sources of training materials and courses. Stays current on all existing and new chemicals and their application techniques including SDS (Safety Data Sheets), new work techniques, department equipment and their recommended uses.
4. Conducts new hire orientation for all new Facilities & EVS Departments’ team members. This includes classroom training as well as follow-up to verify job proficiency and answer questions.
5. Assists in the review and update of departmental training manuals. Maintains ongoing development of general training instructions, checklists, and visual aids. Makes recommendations for improvements and/or changes to training materials, courses, etc.
Helps ensure policy and procedure compliance with continuous training and refresher training of all Facilities & EVS team members.
6. Follows-up with new team members regularly. Attends meetings and seminars to obtain information useful for training.
7. Performs other duties as assigned to support the efficient operation of the department.
Education/Experience/Qualifications
- High School Diploma or GED required.
- Associate’s Degree in a related field preferred.
- Minimum two (2) years training experience preferred.
- Experience in Casino or Hospitality preferred.
- Intermediate proficiency in Microsoft Office required (Word, Outlook, Access, Excel, and PowerPoint).
- Ability to learn new systems, software, and applications.
- Must be able to clearly communicate both verbally and in writing.
- Must possess excellent leadership and mentoring skills. Must be self-motivated, results oriented, friendly and confident.
- Experience in training and developing employees to assist them in achieving full competency in the shortest amount of time.
- Experience in dealing with the public in an effective, courteous, and professional manner.
- Ability to perform efficiently in a fast-paced, high demand environment.
- Equivalent combination of education and progressive, relevant, and direct experience may be considered in lieu of education and/or experience requirements.
Certificates/Licenses/Registrations
- At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
- A qualified candidate/employee must have and maintain a valid driver’s license with an acceptable driving record as determined by the enterprise’s insurance carrier.
- CPLP or other industry-recognized certification preferred.
San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
