Job Abstract

The Patient Access Team Lead reports to and supports the Patient Access Director/Manager. The incumbent must be able to navigate and understand the multiple systems used by the Patient Access staff, to include insurance eligibility, ED Tracking System, and the ADT system used for registration and scheduling. Demonstrates knowledge of departmental financial clearance and displays Patient Access leadership skills to lead a wide range of duties in support of departmental efficiencies which may include but not limited to arranging support Hospital services requested by patients through referrals, performs thorough analysis of admission discharge transfers (ADT), Revenue Cycle Reports , drive team performance accountability , leads shift Patient Access Operations, collaborates with Department leaders in process and operational excellence. Provides assistance to staff as pertains to performance criteria. The Team Lead will work with the leadership in each area to ensure KPI's are met. The position requires excellent communication/interpersonal skills to establish and maintain cooperative relationships with patients, families, physicians and staff, internal and external.

RESPONSIBILITIES:

· Provides technical support to registration staff for specified area (ER, Central Registration, Scheduling and Insurance Verification) by acting as a resource for their area and responds to policy and procedure inquiries from staff and other areas.

· Resolves staffing issues working with the supervisor(s) to post schedules in a timely manner and maintaining adequate staffing in all registration areas.

· Performs orientation and training of new employees to the specific policies and procedures of their area by developing and revising the training material as necessary.

· Performs chart audits routinely and provides employee feedback and retraining when needed.

· Performs all responsibilities of Registrar/Scheduler with the same expectations as outlined in the Performance Evaluations specific to their staff.

· Responds to inquiries from other departments (HIM, PFS, Care Management) promptly.

· Organizes and facilitates Staff meetings at the discretion of the Director.

· Maintains office equipment and supplies for respective area of Patient Access

· Responsible for initiating action to meet department goals as related to time of service collections determined by Waterbury Hospital benchmarks.

REQUIREMENTS:

• High School graduate or equivalent
• Associates degree preferred
• Have at least 2 years' experience working in Patient Access
• Knowledge of the different areas of Patient Access (i.e. ER, Outpatient, Inpatient and Pre-Registration, Scheduling, Authorizations.)

• Must have basic computer skills and ability to access internet and other programs applicable to Waterbury Hospital procedures
• Ability to work in a business office environment which requires the accessing of information from many sources, locations and media
• Physical requirements may involve some lifting, walking, bending and standing
• Knowledge and ability to use PC, other technology and various business machines
• Strong customer service skills; ability to communicate effectively with patient/staff/visitors/others
• Requires knowledge and use of reference materials as provided in a multi-faceted environment
• Ability to exercise good judgment, time management skills, and follow appropriate procedures when setting priorities and handling stressful situations