Job Abstract

Host/ Hostess- Lemon Grove Restaurant Assist leadership by training, mentoring and influencing The Aster Service Standards and steps of service required daily Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general... more details

ESSENTIAL FUNCTIONS

Host/Hostess- Lemon Grove Restaurant

Assist leadership by training, mentoring and influencing The Aster Service Standards and steps of service required daily

Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner

Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail

Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution

Punctuating all calls and interactions with friendliness, accuracy, and discretion

Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly

Build relationships with members and guests and communicate and red flags and positive feedback to management to assess

Influence a fun and positive atmosphere by being approachable and professional

Required Skills/Qualifications

Minimum of 3+ years’ experience in a similar role.

Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.

Problem solving skills and bring conflict resolution to any anticipated or current matter

Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment

Strong communication skills and ability to understand and follow written and verbal instructions

Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

Physical Requirements

Must be able to seize, grasp, turn and hold objects with hands.

Long periods of sitting or standing.

Fast paced movements occasionally required to go from one part of the club to others.

Must be able to understand and communicate clearly with guests, members, and coworkers.

Must be able to reach and handle the computer, keyboard, and desktop items.

Occasionally kneel, bend, crouch and climb as required.

Licenses or Certificates

None.

Grooming

All employees must maintain a neat, clean, and well-groomed appearance per The Aster LA standards.

Other

Bilingual or multilingual ability helpful.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Search Terms: Restaurant, Host, Reservations, Hotel

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Restaurant Jobs: $15-$57/Hr. Multiple Positions Hiring Immediately

Los Angeles

Hiring Immediately! Multiple Positions Available. $15-$57/Hr.