Job Abstract

***This role is based at the Hilton San Francisco, CA and Bay Area Hotels***

This is your chance to be a part of an in-house Technology team that’s creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Associate Field Services Technology Manager, you will bring your technical skills to a hospitality company with an award-winning culture. On the IT Field Services West team reporting to the Director Technology Field Services, you will support projects including hardware refresh, Wi-Fi upgrade, Connected Room deployment, amongst many other projects in The Bay Area managed hotels.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Work within the IT CAPEX budget of each property as approved by the ownership and Regional IT and finance leadership.
• Track past, current, and future CAPEX projects; and assist the ownership on decision-making process for upcoming projects.
• Manage the support calls initiated by Hilton Technology Support Center (HTSC) or vendors for systems and applications not supported by HTSC, serving as onsite contact.
• Ensure Hilton technical standards are implemented in managed properties.
• Evaluate property needs and utilize technology solutions to improve profit, operations efficiency, and guest experience.
• Prepare status reports of all technical and operational activities; draft executive summary of outages.
• Participate in corporate, property departmental, and operations meetings.
• Advise on, maintain property infrastructure, including servers, backups, property LAN and WAN, telecom systems.
• Deploy technology tools and provide educational documentation to end-users.

How you will collaborate with others:

• Partner with hotel’s finance team to review monthly recurring invoices for technology systems, ensuring OPEX and forecast accuracy.
• Work with HTSC and vendors to ensure the resolution of IT challenges and outages.
• Assist HR with onboarding Team Members and providing system access.
• Mentor and train junior peers on Hilton standards, systems, and initiatives.
• Partner with Regional Director Field Services in the region-wide initiatives.

What deliverables you will take ownership of:

• Maintain detailed documentation of each hotel’s current systems and up-to-date system health checks.
• Perform regular preventive maintenance on critical systems and manage vulnerabilities on an ongoing basis by partnering with Hilton Global Information Security.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Three (3) years of professional work experience in Technology or related field.
• Two (2) years of experience working in a help desk or technical support environment.
• Travel up to 30% within The Bay Area and occasional task force within the region.

It would be useful if you have:

• Bachelor’s Degree, or Associate’s Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
• Five (5) + years of professional work experience in Technology or related field
• Two (2) years of experience in IT Customer Service.
• Four (4) + years of experience in Hospitality, Operations, and IT support roles
• Experience administering networks in a Windows Server and workstation environment
• Knowledge of network infrastructure, including cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN
• Experience with these Hospitality related applications and systems: Property Management Systems, Point Of Sales Systems, Keycard systems, ticketing systems, PBX and Voicemail

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.