CSR Lead
We are seeking an experienced CSR Lead to join our team in Baytown, TX. As a key member of our logistics team, the Customer Service Lead will be responsible for the organization and daily management of the CSR team. This role includes supervisory responsibilities in accordance with the organization’s policies and applicable laws, with a strong emphasis on export logistics.
Pay Rate
$22 to $23 per hour
Schedule and Hours
Monday through Friday, 8:00 am to 5:00 pm.
Job Title Duties and Responsibilities
- Must have strong emphasis on customer service and export logistics.
- Organize and manage the daily activities of the CSR team and participate in CSR tasks.
- Provide coaching and support to ensure high team performance.
- Maintain professional relationships with customers and ensure service delivery according to agreements.
- Participate in coordination meetings for new customer implementations.
- Ensure accurate information entry and maintenance for new and existing customers.
- Manage invoicing processes and ensure accuracy and timely completion.
- Maintain up-to-date files of agreed schedules of fees.
- Perform daily tasks using the CSR Lead Checklist.
- Collaborate with various departments to ensure smooth operations.
- Monitor and report on department KPIs.
- Analyze performance and implement improvements as needed.
- Thoroughly understand and adhere to the Quality Manual and related procedures.
- Coordinate with the EQS-Manager for any necessary procedural adjustments.
- Perform various support tasks to assist the organization.
Job Title Qualifications and Requirements
- 3-5 years of relevant work experience as CSR Lead, with a strong emphasis on customer service and export logistics.
- Detail-oriented with excellent communication skills.
- Strong leadership and team management abilities.
- Proficiency in Microsoft Applications.
- Ability to lift and/or move up to 25 pounds.
- Daily management and supervision of a CSR team handling inbound, outbound, and manipulation of orders.
Job Type
Full-time, Temp to Hire
Benefits
• Weekly Pay
• 401(k) retirement plan
• Medical, dental, vision, short-term disability, and life insurance
• 5 paid Vacation Days after 1 year of continuous service (paid as a service bonus)
• 6 paid Holidays after 1500 continuous hours of service within a calendar year
Interested in this job?
Click Apply Now, email your resume to apsbaytown@apstemps.com, or call us at 832.572.3000 to learn more. You can also apply in person at our office located at
Automation Personnel Services Baytown Branch
4748 East Freeway
Baytown, TX 77521
Bonus Opportunity!
We are also offering a $50.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payout.
About Automation Personnel Services
Automation Personnel Services is an award-winning staffing agency with more than 30 years of experience in manufacturing and light-industrial staffing. Automation Personnel Services is the winner of the ClearlyRated® Best of Staffing Talent Award from 2019-2024, and the ClearlyRated® Best of Staffing Client Award from 2016-2024. Automation Personnel Services is also the recipient of the Safety Standard of Excellence Award by the American Staffing Association and was named one of the Best Staffing Companies to Work For 2022 by CIO Views Magazine.
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Equal Opportunity Employer
APSBaytown
